IT Associate Technician

Engenix•Sierra Vista, AZ

8d•Onsite

About The Position

Engenix is growing and values your skills, training, and ideas. At Engenix, we believe our employees are our greatest asset and we foster an environment that is welcoming, respectful and inclusive. The Associate Technician is responsible for troubleshooting hardware and software, supporting customers with IT questions, ticketing work completed, and supporting high profile military or government personnel as required.

Requirements

Comptia Sec + certification
High School graduate
SECRET clearance

Nice To Haves

Willingness to learn and apply new skills
Good organizational skills
Customer service
Patching and imaging systems
Windows 10 administrator experience
Ticketing system and metric experience
Work well with others in a team environment
Active directory management experience
Troubleshooting skills

Responsibilities

Support daily operations and user support requests
Support equipment troubleshooting including, but not limited to, end user devices, peripherals, printers, etc.
Perform routine preventive maintenance
Support student on boarding by validating student network access
Ensure all requirements are met by the student while in processing to allow for network access
Provide direct, indirect, logical and physical support for all Student IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware update, and connectivity issues
Troubleshooting student devices when faults are encountered
Document all faults encountered and remediation of faults
Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system
Document work completed in a local ticketing system
Other duties as assigned