IT Associate Field Services Technician (Mahwah, NJ)

Envista Holdings Corporation•Mahwah, NJ

3d•$30 - $37•Onsite

About The Position

Provides second-level IT support for all employees at Envista, both locally and globally. This includes production areas, distribution areas, and HQ offices. Responsible for PC configuration, imaging, ongoing system updates, and maintenance. Handles LAN/WAN network troubleshooting and vendor coordination. Additionally, this role involves supporting various third-party applications such as Microsoft Dynamics, SAP, Oracle, among others. Must reside within a commutable distance to Mahwah, NJ. This is a fulltime onsite role.

Requirements

Bachelor’s degree or associate degree with 2+ years of experience or 4+ years related IT work experience and/or training in lieu of education.
Knowledge of computer hardware and software
Ability to troubleshoot and correct a wide array of IT enterprise user problems.
Ability to receive and utilize training proficiently to implement in the work environment.
Fluent in the local language and in English.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, reference materials and procedure manuals.
Ability to write reports and correspondence.
Ability to speak effectively before groups.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Knowledge of troubleshooting a PC environment, Internet software, spreadsheet and word processing software, operating systems, advanced knowledge of computers, networking and peripheral hardware.

Nice To Haves

MCSE, A+, Network +, CCNA

Responsibilities

Deliver professional support in-person, by phone, and in writing.
Listen actively, use critical thinking, and prioritize requests.
Maintain confidentiality and communicate updates clearly.
Resolve or escalate issues via ticketing system.
Support LAN, VPN, Citrix, email, and enterprise applications.
Install patches, remove malware, and perform preventive maintenance.
Install, configure, and maintain Windows PCs/laptops and peripherals.
Manage Active Directory accounts and ensure security consistency.
Translate documents when needed and conduct local training sessions.
Perform second-level troubleshooting for hardware, software, and network systems.
Configure and install VOIP phones and mobile devices.
Document equipment setup and recycle old hardware.
Maintain local IT inventory and purchase hardware as needed.
Create and update knowledge base articles and documentation.
Participate in local IT projects and patch data drops.