IT Assistant/Technical Support

Ascent Hospitality Management Co•Buford, GA

20h•Hybrid

About The Position

Ascent Hospitality is seeking a motivated and customer-focused IT Assistant / Technical Support professional to join their Corporate IT team. This position provides first-level technical support while assisting with the administration, monitoring, maintenance, and security of the Company's technology infrastructure. The ideal candidate enjoys solving technical problems, learning new technologies, and providing exceptional customer service to team members across multiple hotel locations.

Requirements

Strong troubleshooting and problem-solving skills.
Knowledge of Windows operating systems, Microsoft 365, networking, and basic cybersecurity principles.
Excellent customer service and communication skills.
Strong organizational and documentation abilities.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new technologies and software platforms.
Ability to work independently while collaborating effectively with the IT team.
High school diploma or equivalent required.

Nice To Haves

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
One (1) year of technical support experience supporting Windows and/or Linux environments preferred.
Experience with Microsoft 365 administration is preferred.
Experience with remote support tools, endpoint management, or cybersecurity platforms is a plus.
Hospitality experience is helpful but not required.
Training and mentorship will be provided for candidates with strong technical aptitude and customer service skills.

Responsibilities

Provide Level 1 technical support for hardware, software, printers, internet connectivity, password resets, and Microsoft applications.
Troubleshoot and resolve user issues both remotely and onsite.
Document technical support requests and resolutions in the Company's ticketing system.
Deliver outstanding customer service while supporting hotel and corporate team members.
Assist with Microsoft 365 administration, including Entra ID, Exchange, Intune, Teams, SharePoint, Azure, and Purview.
Maintain user accounts, software licensing, and access permissions.
Install software updates and maintain operating systems and applications.
Monitor cybersecurity alerts and assist with identifying phishing attempts, malware, and other security threats.
Monitor NinjaOne and respond to system alerts based on priority.
Assist with monitoring virtual server environments and report system issues to the IT Manager.
Ensure compliance with company IT security policies and best practices.
Maintain an accurate inventory of company technology assets and equipment.
Assist with website updates, software implementations, reporting, and technology projects.
Coordinate equipment setup for new hires and replacement devices.
Support continuous improvement initiatives that enhance technology operations across the organization.