Asset Technician

TEKsystems•Skokie, IL

9d•$21 - $21•Onsite

About The Position

The Entry-Level ITAM Depot & Logistics Technician supports the inventory management, maintenance, repair, warehousing, delivery, and tracking of IT endpoint devices, including laptops, desktops, thin clients, tablets, mobile phones, and peripherals. This role involves basic PC troubleshooting and repair, asset tracking, imaging and configuration of devices, and supporting warehouse logistics operations.

Requirements

1-2 years of experience in: IT inventory management, PC repair and troubleshooting, Device imaging and deployment, Mobile device setup and support, Endpoint device support
Experience working with ServiceNow (Asset Tracking)
Strong attention to detail and accuracy
Ability to lift up to 50 pounds

Nice To Haves

Understanding of laptops, desktops, tablets, smartphones, and peripherals.
Basic hardware troubleshooting and repair knowledge.
Experience with ServiceNow or similar asset management platforms.
Proficiency with Microsoft Excel, Word, Outlook, and Teams.
Strong organizational and problem-solving skills.
Ability to adapt to changing priorities in a fast-paced environment.
Excellent customer service and communication skills.
Ability to build positive working relationships with end users, vendors, and team members.
High attention to detail and accuracy.

Responsibilities

Receive, inspect, record, and distribute incoming and outgoing IT equipment and peripherals.
Maintain accurate IT asset records using ServiceNow and other inventory management tools.
Conduct inventory audits and reconcile discrepancies.
Support hardware movement, storage, and logistics activities.
Follow IT asset management, security, tagging, and disposal procedures.
Perform basic repairs on endpoint devices, including battery, keyboard, screen, and hard drive replacements.
Assist with vendor warranty and repair coordination.
Unbox, asset tag, image, configure, test, and repackage laptops and desktops.
Record serial numbers and asset information for tracking and inventory systems.
Connect hardware to networks and KVM devices for imaging and deployment activities.
Install software and verify compliance with security and hardware standards.
Configure multiple devices simultaneously in a production environment.
Provide status updates on imaging and deployment assignments.
Support warehouse inventory control and equipment shipments.
Participate in equipment delivery activities and operate company vehicles when needed.