IT Asset Returns Technician

ER2•Phoenix, AZ

5d•Onsite

About The Position

ER2 partners with organizations ranging from growing businesses to some of the world's largest enterprises, providing technology deployment, equipment management, and zero-waste IT disposal solutions. We're also committed to reducing the digital divide through donation initiatives that increase access to technology and opportunity in under-resourced communities. The IT Asset Management (ITAM) Returns Team Member is responsible for efficiently managing the return process of IT assets from client employees. This role requires strong attention to detail, excellent organizational skills, and the ability to work with various IT Asset Management software systems while adhering to client-specific guidelines.

Requirements

Minimum 2+ years of experience in IT asset management, inventory control, or related field
Proficiency in using ITAM software and basic computer skills
Strong attention to detail and organizational skills
Ability to follow complex processes and procedures accurately
Good communication skills, both written and verbal
Ability to work effectively in a fast-paced environment
Basic understanding of IT hardware and software
The ability to speak/read English fluently
Legally authorized to work in the United States
Valid Drivers License
The ability to pass a drug test
The ability to pass a background screening with no prior convictions related to theft or cybercriminal activity.
The ability to perform all work related duties free from any type of impairment.

Responsibilities

Receive ITAM returns from client employees
Verify that returned items match the expected ticket asset list
Document any discrepancies between received items and the asset list
Update client's ITAM software portal with accurate information on returned assets
Ensure all relevant fields in the ITAM system are properly filled out
Maintain data integrity within the client's asset management system
Sort returned assets by type (e.g., laptops, desktops, mobile devices, peripherals)
Determine substate classification based on the client's standards list
Label and organize assets according to their classification
Collaborate with team members to follow the correct process based on asset classification
Ensure compliance with client-specific guidelines for asset handling
Adapt to different processes for various clients as needed
Identify and document any discrepancies in returned assets
Report discrepancies to the appropriate department for resolution
Follow up on reported issues to ensure proper resolution
Perform basic visual inspections of returned assets for obvious damage
Flag assets that require further inspection or testing
Ensure all assets are properly documented before moving to the next stage
Assist in maintaining accurate inventory of returned assets
Participate in regular audits of returned asset inventory
Help identify trends in asset returns that may inform future ITAM strategies
Work closely with other ITAM teams to ensure smooth asset flow
Participate in team meetings to discuss process improvements and challenges
Generate reports on asset return activities and trends
Assist in analyzing return data to identify patterns or issues
Contribute to the development of key performance indicators (KPIs) for the returns process
Adhere to data security protocols when handling returned assets
Ensure proper handling of sensitive information on returned devices
Comply with relevant industry standards and regulations