IT Asset Management Specialist II

Dairy Farmers of America•Dallas, TX

About The Position

Support all phases of the enterprise IT Asset Management (ITAM) process for hardware, software, operational technology, or other IT assets, ensuring the enterprise is equipped with appropriate assets. Responsibilities encompass the entire asset lifecycle, from procurement through to offboarding and decommissioning. Support vendor relationships and assist with agreement administration. Apply working knowledge of ITAM processes and execute on multiple assignments.

Requirements

Undergraduate degree in information technology, computer science, procurement, or related curriculum (or equivalent combination of experience and education)
2 to 5 years of IT asset management procurement, or related experience in a large company environment
Working knowledge of ITAM standards and best practices and asset management databases and systems
Able to demonstrate superior customer service skills
Able to demonstrate good organization and task management skills
Able to apply analytical thinking to interpret and work on multiple data sets to improve data accuracy and support decision making across ITAM and related modules
Able to demonstrate basic financial cost saving skills
Able to communicate effectively (both verbally and in writing), translate technical topics into easy-to-understand concepts, and clearly document technical processes
Able to ask direct and logical questions to determine problem causation and follow documented processes to a successful resolution
Able to work with accuracy and attention to detail
Knowledge of ServiceNow hardware asset management (SAM) module
Must be able to read, write and speak English

Nice To Haves

Certification and/or License – may be required during course of employment

Responsibilities

Coordinate procurement, deployment, maintenance, and decommissioning of IT and operational technology (OT) assets
Manage warranties, service agreements, and vendor relationships
Assist with lifecycle planning, including forecasting replacement cycles and end-of-support milestones
Support and maintain automated IT and OT asset inventory within the appropriate system or database
Clean, validate, and reconcile asset data to ensure accuracy, compliance with data models, naming conventions, and metadata requirements
Maintain documentation repositories for IT and OT assets, including network topology, system architecture, configuration details, and compliance standards
Track asset compliance across network segments, OS/firmware versions, software versions, lifecycle status, and security posture
Identify non-compliant assets and document corrective actions
Produce recurring compliance, lifecycle, and cost reports; produce reports to assist management in forecasting needs
Develop dashboards and metrics reflecting compliance posture and lifecycle position
Perform audits and regular inventory reviews; support internal/external audits
Track software licenses and installations across IT and OT environments
Ensure licenses are accurately represented in appropriate system or database
Support cost forecasting for software assets
Maintain contract repository for software and leased hardware assets
Leverage purchasing agreements, carrier incentives, promotions, volume discounts, and other methods to secure best pricing
Collaborate with other departments to meet project hardware and software requirements
Operate as point of contact for remote offices and locations regarding asset assignment.
Collaborate with the accounting department to resolve intercompany chargeback issues
Support efforts to merge accounts and transfer assets
Maintain version control and ensure documentation remains current
Create and maintain documentation related to procurement, asset maintenance, offboarding, and decommissioning of various IT assets
Help to implement asset management processes and procedures for enterprise
Deploy best practices for enterprise ITAM