Infrastructure Engineering, Off

State Street•Quincy, MA

5d•$70,000 - $118,750•Remote

About The Position

This role supports the definition, execution, and maintenance of IT Asset Management (ITAM) processes throughout the asset lifecycle. The analyst will maintain process documentation, Standard Operating Procedures (SOPs), and handbooks, and coordinate with technology teams, asset owners, and stakeholders to ensure consistent process adoption. Key activities include performing process reviews to identify inefficiencies and control weaknesses, tracking process issues and remediation actions, and supporting ITAM policies and standards. The role also involves documenting processes and controls for audit, risk, and regulatory activities, identifying and modeling business and data requirements, and translating technical solutions to stakeholders. A significant aspect of the role is driving operational efficiency by integrating ITAM practices with IT Service Management (ITIL) processes such as request fulfillment, incident linkage, and change management.

Requirements

3-5 years of experience in the specific role
Strong documentation skills and Experience defining, documenting, and implementing process frameworks (standards, SOPs, controls, SLAs/KPIs) and driving adoption
Understanding of IT infrastructure components (servers, databases, networks, cloud services)
Experience with an ITSM/ITAM tool and asset repository/CMDB (e.g., ServiceNow) including data quality management and reporting
Stakeholder engagement and cross-functional collaboration
Data-driven decision making and analytical reporting
Strong understanding of ITIL-aligned processes and controls (request/fulfillment, change/MACD, incident linkage, audit readiness)

Nice To Haves

Relevant certifications such as Certified IT Asset Manager (CITAM) or ITIL Foundation
Experience with IT asset lifecycle operations or similar end-to-end operational processes (procurement, receiving/tagging, deployment/fulfillment, inventory control, refresh planning, and secure decommissioning/disposal)

Responsibilities

Support definition, execution, and maintenance of IT Asset Management processes across the asset lifecycle.
Maintain process documentation, SOPs, and handbooks supporting ITAM operations.
Coordinate with technology, asset owners, and process stakeholders to ensure consistent process adoption.
Perform process reviews to identify gaps, inefficiencies, and control weaknesses.
Track process issues, findings, and remediation actions through to closure.
Support implementation and ongoing execution of ITAM policies, standards, and operating procedures.
Support audit, risk, and regulatory activities by documenting processes, controls, and evidence.
Identify, model, and document business, process, and data requirements.
Represent project stakeholders throughout planning, development, and release processes.
Work with the Platform Team to ensure understanding of the business and test requirements and to develop release estimates.
Translate the technical solutions to project stakeholders, ensuring understanding of design decisions and delivered capabilities.
Drive operational efficiency through continuous improvement; integrate ITAM practices with IT Service Management (ITIL) processes (request fulfillment, incident linkage, and change/MACD) where relevant.

Benefits

Competitive and comprehensive benefits packages
Generous medical care
Insurance plans
Savings plans
Flexible Work Programs
Development programs
Educational support
Retirement savings plan (401K) with company match
Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
Paid-time off including vacation, sick leave, short term disability, and family care responsibilities
Access to Employee Assistance Program
Incentive compensation including eligibility for annual performance-based awards
Eligibility for certain tax advantaged savings plans
Paid volunteer days
Matching gift programs
Access to employee networks