IT Asset Management, Manager

Freddie Mac

1d•$114,000 - $172,000

About The Position

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: We are seeking a motivated and organized Manager to join our IT Asset Management (ITAM) team. The ideal candidate will have experience in hardware asset lifecycle management, risk and governance frameworks, and process automation. This role will oversee asset operations and services for end users at Freddie Mac’s McLean, VA office, focusing on streamlining processes, driving cost savings, improving efficiency, and ensuring compliance through strong documentation practices. The Manager will ensure risk mitigation, optimize asset utilization, and implement best practices to support our team’s objectives. Our Impact: Freddie Mac’s IT Asset Management (ITAM) team is essential in achieving the company’s business goals by closely overseeing and managing all end-user hardware assets throughout their lifecycle. The team proactively addresses technology needs, maintains accurate inventory, and efficiently deploys devices to support seamless operations across the organization. By managing every stage of the asset lifecycle—from procurement and deployment to maintenance and retirement—ITAM ensures employees always have access to the technology they need. Through diligent asset tracking, strong governance controls, robust documentation, and continuous process optimization, the team delivers cost-effective solutions, reduces risk, and empowers end users to perform at their highest potential. Your Impact: Implement the mission of IT Desktop Hardware Asset Management by maintaining hardware assets across the enterprise and providing exceptional end-user support. Lead the lifecycle management of desktop and mobile asset platforms, including procurement, deployment, maintenance, returns, and disposal. Identify and implement opportunities to improve process and procedure efficiency through automation tools, workflows, and scripting (PowerShell). Ensure risk management practices are embedded in ITAM operations, including compliance with regulatory requirements, internal controls, and governance frameworks. Oversee equipment evaluations, imaging, data retention, and disposals, ensuring compliance with organizational policies and industry standards. Provide support for onboarding, tech refresh, and replacement requests, including deployment, relocation, and return of assets. Maintain accurate records of IT hardware assets using the ServiceNow HAM module and conduct periodic inventory audits and reconciliations. Develop and maintain comprehensive documentation for all ITAM processes, ensuring transparency, audit readiness, and adherence to governance standards. Process hardware requests and orders in coordination with procurement and vendor teams, running workload through a ticketing system. Collaborate closely with IT support, facilities, finance, and security teams for asset allocation and tracking, and assist with reporting on asset metrics and utilization trends. Physically handle and move IT equipment, lifting up to 50 lbs. as needed during deployment, retrieval, and inventory processes.

Requirements

6+ years of experience with IT Hardware Asset Management (preferred)
Bachelor’s degree in information technology, related field or equivalent work experience (preferred)
Solid understanding of ITAM principles encompassing physical, financial, and contractual aspects.
Knowledge of SCCM, ServiceNow, CMDB, and Workspace One.
Proficiency in PowerShell scripting for automation, reporting, and operational tasks.
Experience in process automation and workflow optimization within ITAM environments.
Strong documentation skills to support roadmaps, governance, compliance, and audit requirements.
Understanding of risk management principles and governance frameworks in IT asset operations.
Experience with Microsoft Office Suite.
Ability to build and report relevant metrics/trends.

Nice To Haves

IAITAM certifications (CHAMP, CITAM) or other IT hardware-focused certifications a plus

Responsibilities

Implement the mission of IT Desktop Hardware Asset Management by maintaining hardware assets across the enterprise and providing exceptional end-user support.
Lead the lifecycle management of desktop and mobile asset platforms, including procurement, deployment, maintenance, returns, and disposal.
Identify and implement opportunities to improve process and procedure efficiency through automation tools, workflows, and scripting (PowerShell).
Ensure risk management practices are embedded in ITAM operations, including compliance with regulatory requirements, internal controls, and governance frameworks.
Oversee equipment evaluations, imaging, data retention, and disposals, ensuring compliance with organizational policies and industry standards.
Provide support for onboarding, tech refresh, and replacement requests, including deployment, relocation, and return of assets.
Maintain accurate records of IT hardware assets using the ServiceNow HAM module and conduct periodic inventory audits and reconciliations.
Develop and maintain comprehensive documentation for all ITAM processes, ensuring transparency, audit readiness, and adherence to governance standards.
Process hardware requests and orders in coordination with procurement and vendor teams, running workload through a ticketing system.
Collaborate closely with IT support, facilities, finance, and security teams for asset allocation and tracking, and assist with reporting on asset metrics and utilization trends.
Physically handle and move IT equipment, lifting up to 50 lbs. as needed during deployment, retrieval, and inventory processes.