IT Asset Management Lead

Customers Bank•Malvern, PA

About The Position

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Must be eligible to work in the U.S. without requiring sponsorship now or in the future. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow. On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust. What you’ll do: The IT Asset Management Lead at Customers Bank is responsible for the end-to-end operational ownership of the IT Asset Management (ITAM) program. This role serves as the primary subject-matter expert for asset governance, software license compliance, and ITAM tooling, ensuring accurate asset data, strong internal controls, and audit readiness across the Bank’s technology environment. The IT Asset Management Lead partners closely with Technology, Information Security, Risk Management, Finance, and Audit to reduce operational and regulatory risk, optimize technology spend, and improve the maturity of ITAM processes in a regulated banking environment.

Requirements

Bachelor’s degree in Information Technology, Business, or a related field (or equivalent experience)
5+ years of experience in IT Asset Management, Software Asset Management, or IT Operations
Strong understanding of IT asset lifecycle, licensing models, and vendor contracts
Familiarity with tools such as ServiceNow or similar ITSM platforms
Strong analytical and organizational skills
Attention to detail and data accuracy
Ability to work cross-functionally and communicate effectively with technical and non-technical stakeholders
Risk-aware mindset with a focus on control effectiveness

Nice To Haves

Experience in financial services or other regulated environments
Knowledge of ITIL, ISO 19770, NIST, or FFIEC frameworks
ITIL or IAITAM certifications preferred
Process improvement and maturity mindset

Responsibilities

IT Asset Lifecycle Management
Own and execute daily ITAM operations covering hardware, software, and cloud assets
Manage asset lifecycle processes from request and procurement through deployment, transfer, and secure retirement
Ensure asset records are complete, accurate, and reconciled across ITAM, CMDB, and financial systems
Monitor license consumption, usage, and entitlements to ensure ongoing compliance
Identify and remediate licensing risks, over-deployment, and under-utilization
Act as escalation point for asset data issues and discrepancies
Produce regular reports on asset inventory, compliance status, lifecycle stage, and cost trends
Governance, Risk & Controls
Develop and maintain ITAM policies, procedures, and operational standards
Ensure ITAM controls align with regulatory expectations (e.g., FFIEC, SOX) and internal risk frameworks
Support risk assessments, issue management, and remediation efforts related to technology assets
Partner with Internal Audit, Information Security, and Technology teams during audits and examinations
Collaboration & Process Improvement
Act as the ITAM point of contact for Technology, Security, Risk, Finance, and business stakeholders
Improve asset management processes through automation and best practices
Support CMDB accuracy and integration with service management tools
Provide data and insights to IT leadership for planning, budgeting, and decision-making