IT Asset Management Specialist

V2X

About The Position

V2X is seeking a highly skilled and experienced individual to join our team as a Asset Management Specialist. This candidate will be a high caliber, multi-dimensional IT Asset Management expert with proven skills in assisting organizations in adopting IT Asset Management best practices and optimizing them on the ServiceNow platform. Successful candidates will have experience running multiple IT Asset Management (Hardware & Software) projects from start to finish, including workshop delivery, requirement gathering, and development. The ability to design, implement, and maintain Software Asset Management programs to include informing and making decisions on license retention and overall governance. While this team member will specialize in IT Asset Management, we value platform versatility and broad background so expertise in core areas of the ServiceNow platform like IT Service Management, CMDB, and Performance Analytics, as well as industry concepts like Business Service Mapping, FinOps, and Technical Business Management will allow the successful candidate to operate across multiple disciplines. You will provide the Organization with incredible data-driven insights and valuable analysis, presented across a wide array of formats including system-driven dashboards and reports, as well as presentations you will deliver to audiences including Asset owners, Operational IT teams, and Executive Leadership. You will develop processes, relationships, positively influence how teams/individuals collaborate with suppliers/vendors, data, and each other to achieve well-aligned business outcomes. Productively manages priorities and demands between ITSM-driven tasks (incidents, requests, changes), and project-based workloads (both Agile and Waterfall) to ensure proper prioritization, coordination, and distribution between yourself and willing/capable teammates.

Requirements

Bachelor's degree in Information Technology (IT), Computer Science or related field, or equivalent experience from which comparable knowledge and job skills can be obtained.
At least seven (7) years of proven experience in IT asset management.
At least four (4) years of ServiceNow development experience.
Proficiency in software asset management, including knowledge of industry standards, compliance, and best practices.
Experience leading at least one (1) full lifecycle ServiceNow implementation involving IT Asset Management.
Strong understanding of ITIL (Information Technology Infrastructure Library) framework and IT service management processes.
Proficiency in ServiceNow administration, configuration, and development.
Excellent understanding of implementation methodologies/SDLC (ex. Agile Scrum, Waterfall).
US Citizenship required

Nice To Haves

ServiceNow Certifications for System Administrator and CIS HAM and/or CIS SAM is required, additional certifications including those under the ITOM Product Line would be preferred.
ITAM certifications, ITIL V4 certification or any other related certifications are preferred.
Analytical Thinking & Problem Solving:
Strong analytical skills to identify opportunities for process improvements and automation within the ServiceNow platform and asset management practices. This involves streamlining workflows, eliminating redundancies, and enhancing efficiency.
Excellent problem-solving skills to troubleshoot issues related to the ServiceNow platform, software asset management, and IT processes. This includes diagnosing root causes, implementing solutions, and preventing recurrence.
Business/IT Acumen:
Ability to engage with software vendors, negotiate contracts if warranted, and manage vendor relationships effectively. Knowledge of software licensing models, pricing structures, and negotiation tactics is beneficial.
Capability of using automation tools for automating repetitive tasks, workflows, and processes within the ServiceNow platform and asset management activities. This may involve scripting languages (e.g., JavaScript) and workflow automation tools.
Use of data analysis tools for analyzing data related to software assets, usage, compliance, and optimization. This may include spreadsheet software (e.g., Microsoft Excel) for data manipulation and reporting tools for visualization and analysis.
IT Asset Management (ITAM) tools for managing IT assets, including software licenses, hardware inventory, and contract management.
Business Partner/Effective Communication:
Effective communication skills to collaborate with stakeholders, gather requirements, provide training, and present findings or recommendations. This includes written communication for documentation and verbal communication for meetings and presentations.
Keen sense of prioritization with the ability to multitask and meet deadlines in a fast-paced, complex, and scaling environment.
Collaboration and Teamwork/Influence:
Able to work collaboratively in a team environment.
Exhibits a professional manner in dealing with others and retains constructive working relationships within the group.
Global vision. Culturally sensitive. Ability to work with diverse cultures and teams.
Software:
Familiarity with SAP S/4HANA (SAP ECC a plus) and Microsoft cloud services (e.g., Microsoft Azure) as well as other cloud services as the foundation of the business systems.
Technology:
Personal computer, printer, copy machine and other general office equipment.

Responsibilities

Administer and maintain the ServiceNow platform, including configuration, customization, and integration with other systems.
Provide technical support, troubleshooting, and resolution of issues related to the ServiceNow platform.
Collaborate with stakeholders as well as assess current state processes and tools, define ServiceNow solution requirements, and configure ServiceNow in alignment with these requirements.
Assist with the creation of stories, documentation, and technical knowledge transfer activities.
Lead in the development, implementation, and sustainment/maturing of processes and systematic data that allows V2X to effectively manage all software, hardware, and cloud assets across the Enterprise:
Provide expertise and leadership strategically leading IT Software, Hardware, and Service agreements and suppliers including:
Interpreting licensing terms and conditions
Reconciling software license positions
Proactive license renewal and software reuse
Attaining software compliance
Configure, customize, and code all areas of the IT Asset Management product line, including Software Asset Management (SAM) Professional, Hardware Asset Management (HAM) Professional, Procurement, CMDB, Client Software Distribution, and Cloud cost management.
Stay informed about software licensing models, pricing structures, and industry trends to inform decision-making and optimize costs.
Work to develop, design and own technical solutions on the ServiceNow platform. You will provide administration, application development, maintenance, and technical solutions on the ServiceNow platform.
Develop and implement policies, procedures, and best practices for software asset management to optimize utilization and minimize risks.
Conduct regular audits and assessments to ensure the accuracy and completeness of software asset
Identify opportunities for process improvements and automation within the ServiceNow platform and asset management practices.
Streamline workflows, eliminate bottlenecks and redundancies, and enhance efficiency to maximize the value derived from IT investments.
Provide training and guidance to IT team members, and end-users, on the use of the ServiceNow platform and software asset management processes.
Create and maintain documentation, knowledge articles, and user guides to support ongoing operations and knowledge sharing.