IT Asset Management Lead

Customers Bank • Malvern, PA

1d

About The Position

The IT Asset Management Lead at Customers Bank is responsible for the end-to-end operational ownership of the IT Asset Management (ITAM) program. This role serves as the primary subject-matter expert for asset governance, software license compliance, and ITAM tooling, ensuring accurate asset data, strong internal controls, and audit readiness across the Bank’s technology environment. The IT Asset Management Lead partners closely with Technology, Information Security, Risk Management, Finance, and Audit to reduce operational and regulatory risk, optimize technology spend, and improve the maturity of ITAM processes in a regulated banking environment.

Requirements

• Bachelor’s degree in Information Technology, Business, or a related field (or equivalent experience)
• 5+ years of experience in IT Asset Management, Software Asset Management, or IT Operations
• Strong understanding of IT asset lifecycle, licensing models, and vendor contracts
• Familiarity with tools such as ServiceNow or similar ITSM platforms
• Strong analytical and organizational skills
• Attention to detail and data accuracy
• Ability to work cross-functionally and communicate effectively with technical and non-technical stakeholders
• Risk-aware mindset with a focus on control effectiveness

Nice To Haves

• Experience in financial services or other regulated environments
• Knowledge of ITIL, ISO 19770, NIST, or FFIEC frameworks
• ITIL or IAITAM certifications preferred
• Process improvement and maturity mindset

Responsibilities

• IT Asset Lifecycle Management
• Own and execute daily ITAM operations covering hardware, software, and cloud assets
• Manage asset lifecycle processes from request and procurement through deployment, transfer, and secure retirement
• Ensure asset records are complete, accurate, and reconciled across ITAM, CMDB, and financial systems
• Monitor license consumption, usage, and entitlements to ensure ongoing compliance
• Identify and remediate licensing risks, over-deployment, and under-utilization
• Act as escalation point for asset data issues and discrepancies
• Produce regular reports on asset inventory, compliance status, lifecycle stage, and cost trends
• Governance, Risk & Controls
• Develop and maintain ITAM policies, procedures, and operational standards
• Ensure ITAM controls align with regulatory expectations (e.g., FFIEC, SOX) and internal risk frameworks
• Support risk assessments, issue management, and remediation efforts related to technology assets
• Partner with Internal Audit, Information Security, and Technology teams during audits and examinations
• Collaboration & Process Improvement
• Act as the ITAM point of contact for Technology, Security, Risk, Finance, and business stakeholders
• Improve asset management processes through automation and best practices
• Support CMDB accuracy and integration with service management tools
• Provide data and insights to IT leadership for planning, budgeting, and decision-making

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level