IT Asset Management (ITAM) support

SAIC • Little Rock, AR

3d • Remote

About The Position

SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support. Candidates will be a key part of a team of IT professionals who provide IT Asset Management (ITAM) support for the FAA. This role can be worked remotely from anywhere WITHIN the US.

Requirements

• IT Asset Management (ITAM) support experience
• Experience managing and maintaining IT Asset Management (ITAM) databases and records
• Experience ensuring quality control for data collection and recording
• Experience assisting with developing and maintaining processes, policies, and standards related to ITAM
• Experience conducting research and analysis across multiple ITAM databases
• Experience communicating directly with customers and/or business stakeholders
• Experience updating incidents and tasks through the ServiceNow ITSM Tool

Responsibilities

• Responsible for the daily and long-term asset management of IT computer hardware within the organization
• Accurately manage and maintain IT Asset Management (ITAM) databases and records
• Ensure quality control for all data collected and recorded
• Assist with developing and maintaining processes, policies, and standards related to ITAM across the organization.
• Conduct research and analysis across multiple ITAM databases to identify and track IT assets
• Communicate directly with customers and/or business stakeholders in relation to IT assets
• Update incidents and tasks through the ServiceNow ITSM Tool

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed