IT Asset & Infrastructure Operations Specialist

Essen Medical Associates•New York, NY

7d•$66,300 - $75,000

About The Position

We are seeking a detail-oriented and proactive IT Asset & Infrastructure Operations Specialist to manage end-to-end asset lifecycle, vendor coordination, and infrastructure monitoring. This role is responsible for maintaining asset accuracy, overseeing deployments, managing licenses, supporting endpoint tools, and ensuring network and system uptime.

Requirements

Experience with IT asset management tools (e.g., Asset Panda)
Strong knowledge of endpoint management tools (JAMF Pro, Ninja, Absolute)
Familiarity with Apple Business Manager and enterprise device provisioning
Experience with network monitoring tools (Meraki, UptimeRobot)
Understanding of vendor management and procurement processes
Knowledge of license lifecycle management
Strong coordination, communication, and organizational skills
Ability to manage multiple tools and workflows simultaneously

Nice To Haves

Experience with EKM Insight, ENVI, or similar reporting tools
Experience managing logistics providers (UPS, telecom vendors)
Exposure to ITIL processes or service management frameworks
Basic networking knowledge and ISP coordination experience

Responsibilities

Maintain and manage the Asset Register ensuring complete accuracy and audit readiness
Administer and track assets using systems such as Asset Panda
Handle asset provisioning, tracking, and disposal via Galide (Disposal platform)
Ensure proper asset tagging, ownership mapping, and lifecycle compliance
Manage endpoint security and device compliance using: Absolute, JAMF Pro (Mac device management), Ninja (RMM tool)
Oversee device enrollment via Apple Business Manager
Perform remote monitoring, patching, and troubleshooting of endpoints
Ensure endpoint security standards and policies are enforced
Administer software license tracking and compliance
Optimize license usage to reduce costs and prevent over/under-utilization
Maintain accurate records for audits and renewals
Plan and execute device deployments and refresh cycles
Coordinate staging, imaging, and configuration of devices
Manage shipment logistics using tools and vendors like: UPS, Verizon Wireless (mobile device provisioning)
Track supply chain and inventory across locations
Manage relationships with external vendors and service providers
Handle vendor coordination for procurement, maintenance, and support
Act as a liaison between internal teams and suppliers
Ensure adherence to SLAs and contract terms
Utilize monitoring tools such as: Uptime Robot (system availability monitoring), Meraki Dashboard (network monitoring and management)
Maintain visibility into infrastructure health and uptime
Manage EKM Insight and ENVI platforms for operational insights and reporting
Support KTech Portal administration and updates
Provide support for network operations and troubleshooting
Monitor and manage devices via Meraki Dashboard
Coordinate with Internet Service Providers (ISPs) for issue resolution and escalations
Maintain ISP-related documentation and SharePoint pages
Manage and maintain Print Server infrastructure
Ensure availability and troubleshooting of print services across the organization
Maintain accurate documentation across: Asset systems, SharePoint pages (including ISP-related content)
Ensure process standardization and operational transparency