IT Asset Field Support Associate

Fairview Health Services•Minneapolis, MN

2d•Onsite

About The Position

The IT Asset Support Associate is responsible for managing and supporting IT assets across the organization. This role requires a proactive individual who can take ownership of technical issues, ensuring high levels of client satisfaction through effective communication and prompt resolutions.

Requirements

Information Technology Program Certificate and/or equivalent work experience
Reliable personal transportation to perform work at multiple sites during a scheduled shift
Ability to work on call
Strong customer service
Strong oral and written communication skills
Strong prioritization and problem-solving
Team oriented with strong interpersonal skills
Proven ability to act with a sense of urgency while maintaining composure and professionalism during potentially emotional critical situations
Basic knowledge of networking
1 year directl applicable IT support (Service Desk or Hardware Support) experience
Drivers License

Nice To Haves

Associate of Science or equivalent work experience with focus on Information Technology/Systems related technical field
1 year 1 year of working in an enterprise (10,000+ users) and/or healthcare environment
Knowledge of supporting iOS and Android
Knowledge of IP phones
Familiar with IT ticketing system such as Service Now
A+, Network+

Responsibilities

Take ownership of technical issues related to IT assets, ensuring high levels of client satisfaction through effective communication and prompt resolutions.
Respond to escalated requests from the Service Desk regarding endpoint devices and IT asset-related issues via telephone, email, and on-site support.
Execute or support the imaging, installation, deployment, and troubleshooting of IT assets such as desktops, laptops, mobile devices, printers, and peripherals, including upgrades and replacements, on a project or individual basis.
Manage thorough and timely setup of IT assets for new and existing end-users, ensuring compliance with company standards.
Coordinate with cross-functional technology teams to troubleshoot, diagnose, and resolve IT asset-related issues promptly, ensuring proper escalation and hand-off when necessary.
Document, track, and monitor IT asset requests, problems, and actions per defined processes to ensure timely resolution and high levels of end-user satisfaction.
Provide first-level cabling configuration and support for network and phone issues, including tasks such as punch-downs and cable patching, as related to IT assets.
Assist with audit activities by providing accurate IT asset records, data, and adherence to established policies and processes.
Advocate for and enforce established IT asset management processes and policies across technology teams and business units.
Contribute to the creation, execution, and maintenance of best-in-class IT asset management processes to ensure timely response, fulfillment, and user satisfaction.
Work with management to document and refine IT asset-related processes, procedures, and tools for improved efficiency and effectiveness.
Offer subject matter expertise and support to enhance IT asset management procedures, anticipate end-user needs, and align with organizational goals.
Participate in on-call rotation outside of normal business hours if required.
Responsible for performing work at multiple Fairview sites and transporting equipment, as needed within a scheduled shift.