IT Asset & Data Center Associate II

Duquesne Light Company•Pittsburgh, PA

5d•Hybrid

About The Position

The Service Delivery Analyst – IT Asset & Data Center Management is responsible for the day-to-day ownership, accuracy, and operational management of IT asset inventory, CMDB data, and data center documentation. This role focuses on data quality, audit readiness, and coordination of data center activities while following established processes and standards. On-Call Requirement : Participation in a 24/7 on-call rotation Location: Nova Place in Pittsburgh, PA - Hybrid

Requirements

Bachelor’s degree in Information Technology or related degree
2+ years of experience in IT Asset Management, CMDB administration, data center operations, or IT infrastructure support
Hands-on experience maintaining asset inventories and CMDB data in a production environment
ITIL Foundation certification (v3 or later)
Familiarity with ITSM and CMDB tools (ServiceNow, Jira/Insight, or similar)
Experience supporting 24/7 environments and on-call rotations
Strong attention to detail and documentation skills

Nice To Haves

3–5 years of experience in IT Asset Management, CMDB administration, data center operations, or IT infrastructure support
Experience working in regulated or audit-heavy environments
Familiarity with data center hardware (servers, storage, networking)
Experience working with vendors and maintenance contracts
Exposure to physical access controls and security processes
Basic reporting or dashboarding experience

Responsibilities

Maintain accurate hardware and software inventory across the enterprise
Track asset ownership, assignment, location, and lifecycle status
Serve as the operational owner of the CMDB, ensuring data accuracy and completeness
Maintain configuration items (CIs), attributes, and ownership records
Manage and validate CI relationships to support incident resolution and impact analysis
Perform regular data reconciliation with discovery tools and source systems
Support daily operational needs of the data center environment
Coordinate with infrastructure, facilities, security, and vendors to resolve issues
Maintain accurate records of data center assets, locations, and ownership
Track hardware lifecycle stages including acquisition, deployment, maintenance, and retirement
Maintain documentation required for regulatory, internal, and external audits
Ensure audit readiness for asset, access, and vendor-related records
Support remediation of audit findings related to CMDB or asset data
Maintain documentation for physical access controls and governance
Maintain records for vendor contracts, maintenance agreements, and renewals
Coordinate vendor activities related to hardware support, maintenance, and service calls
Track contract terms, expirations, and service entitlements
Perform regular CMDB health checks and asset data validation
Generate operational reports related to inventory accuracy, lifecycle status, and compliance
Identify data gaps and inconsistencies and follow remediation processes
Participate in a 24/7 on-call rotation supporting asset and CMDB-related incidents
Provide asset and CMDB data to support incident triage and root cause analysis
Ensure CMDB updates are completed as part of change management processes
Perform other job-related duties as assigned
Storm role duties as assigned