IT Asset and Lifecycle Coordinator

Ripple IT•Atlanta, GA

2d•Onsite

About The Position

Ripple IT is hiring an IT Asset and Lifecycle Coordinator to help us deliver a seamless employee and client experience across onboarding, hardware logistics, inventory, and ongoing operational execution. This role is a client-facing employee lifecycle and procurement function focused on creating a smooth technology experience while improving efficiency, accuracy, and client satisfaction as we scale. This person will be based onsite at Saltbox (West Midtown - Atlanta) five days a week and will serve as the operational hub between clients, internal teams, devices, inventory, and shipping/receiving. Mission for a Ripple IT Asset and Lifecycle Coordinator: To make Ripple clients feel human, especially when they are onboarding or off-boarding. To solve problems - and prevent future ones - using smart thinking. To become a better person in the process and help us become better people for knowing you. Our Values: Assume Good Intentions Ripplers assume that others have good intentions, even when we vigorously disagree. Listening to others without presuming malice allows for constructive discussion and lets us focus on the problem. Best is Best We endeavor to find the best ways to do things, even (especially) if it means learning something new. This means practicing vulnerability and shelving ego. It also means that anything that has been codified can be de-codified and replaced with something better. Caring Comes First No one cares how much you know, until they know how much you care. We demonstrate this by listening, guiding, explaining and following-up. Showing someone that you care is expression plus action. Support Each Other We are a team built on love and it is incumbent upon each of us to support each other and help one another grow. We practice candor with kindness, we listen to each other, and we help one another with challenges personal and professional, big and small.

Requirements

3-5 years of experience in operations, employee lifecycle coordination, procurement, inventory management, shipping/receiving, office operations, or client service
Strong organizational skills and a high level of follow-through
Comfort managing many moving parts at once without losing detail
Excellent written and verbal communication skills
Confidence working directly with clients and translating needs into clear operational plans
Strong judgment around prioritization, escalation, and spend coordination
Comfort working in a highly hands-on role that blends administrative work, logistics work, and client communication
Ability to work onsite at Saltbox five days per week

Nice To Haves

Experience in an MSP, IT services, operations, or procurement-heavy environment
Familiarity with hardware ordering, asset tracking, and device lifecycle workflows
Experience coordinating onboarding programs across multiple clients or teams
Experience with documentation, compliance-minded operations, or disposal workflows
Familiarity with Apple, Windows, and standard business-user hardware packages

Responsibilities

Coordinate employee lifecycle resources and tasks across onboarding, role changes, and off-boarding
Manage inventory and inventory levels at Saltbox, keeping hardware accurate, organized, and ready to deploy
Own shipping and receiving, including inbound equipment, outbound new hire shipments, returns, and internal transfers
Chat with clients during new onboarding engagements to setup the Employee Lifecycle program
Maintain ongoing client communication related to large initiatives, hiring ramps, refreshes, office moves, and other operational changes
Partner with internal teams to ensure the right equipment, timing, documentation, and communication are in place for every lifecycle event
Support hardware disposition and related operational documentation, including Certificates of Destruction where needed.
Look for ways to improve workflows, reduce errors, and build more scalable lifecycle and procurement operations.