IT Applications Manager (Salesforce)

ZOLL Medical Corporation•Pittsburgh, PA

About The Position

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world: LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death. HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent. TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career. Job Summary The IT Applications Manager - Salesforce leads the strategy, implementation, integration, and support of Salesforce platforms including Health Cloud and Data Cloud to enable commercial operations, customer engagement, field service, and enterprise data. This role partners closely with all cross-functional business and analytics teams to ensure Salesforce solutions support patient and customer 360 visibility, account management, and enterprise data driven decision-making. The manager leads Salesforce administrators, developers, and analysts while ensuring platform governance, scalability, compliance (FDA, HIPPA, ISO, GDPR where applicable), and alignment with enterprise architecture standards.

Requirements

Bachelor’s degree in computer science, information science, or a related field (or equivalent experience).
5+ years in Salesforce experience.
2+ years in an IT leadership or management role.
Strong experience with: Salesforce Health Cloud, Data Cloud, Field Service, CRM architecture, and security & data model.
Experience in medical device, life sciences, or regulated industry.
Understanding of regulatory compliance frameworks.

Nice To Haves

Experience with Salesforce DevOps tools (Copado, Gearset).
Experience with interface engines (e.g., GraphQL, Mirth) is a plus.
Salesforce certifications
AWS integration patterns

Responsibilities

Lead platform architecture decisions and ensure scalability across global markets.
Manage releases, environment strategy, and change governance.
Drive adoption and optimization of Salesforce capabilities.
Lead Salesforce Data Cloud implementation and optimization.
Support integration across all enterprise systems.
Ensure proper monitoring, alerting, and issue resolution processes.
Oversee integration between Salesforce and all other enterprise applications.
Partner with enterprise integration teams on middleware and event-driven architectures.
Lead Salesforce Administrators, Developers, and Business Analysts.
Manage implementation partners and consulting vendors.
Provide performance management, mentoring, and workforce planning.
Promote DevOps and CI/CD best practices within Salesforce.
Oversee project planning, delivery timelines, and resource allocation.
Perform other duties as assigned.