IT Applications & Integration Analyst, Digital Solutions - Edmonton/Calgary

Keolis Canada•Calgary, AB

2d•Hybrid

About The Position

The Business Systems Analyst is responsible for the implementation, configuration, and Tier 3 support of business applications, as well as the design, support, and troubleshooting of system integrations and data exchanges. This role ensures that applications and integrations operate reliably, securely, and in alignment with business requirements. The analyst acts as a subject-matter expert for business applications and integrations, collaborating closely with business stakeholders, vendors, and internal IT teams to resolve complex issues, support system changes, and maintain high-quality documentation. This is a hybrid role that can be done at either our Edmonton or Calgary locations. Travel will also be required across Western Canada.

Requirements

Bachelor’s degree in Information Systems, Computer Science, or a related field, or equivalent experience
Experience supporting enterprise business applications
Experience with system integrations, data exchanges, or interfaces
Understanding of application integrations (APIs, file-based exchanges, middleware, ETL concepts)
Experience troubleshooting data flow and system interface issues
Familiarity with relational data concepts and data validation
Experience working with vendors and third-party applications
Knowledge of IT service management practices (incident, problem, change)
Strong analytical and problem-solving skills
Ability to communicate technical concepts to non-technical stakeholders
Strong documentation and organizational skills
Ability to manage multiple priorities in a production environment
Collaborative, service-oriented mindset
This role may be subject to recall during scheduled time off in the event of critical incidents or operational emergencies.
Travel is expected up to approximately 20%, primarily within Canada, to support business operations and integration activities.
Participation in a 24/7/365 rotational on-call support schedule is required to ensure timely response to business-critical incidents.

Nice To Haves

Experience with HRIS, ERP, Finance, CRM, or Operations systems
Exposure to integration platforms or middleware tools
Experience in regulated or enterprise environments
Experience in the transportation industry
Bilingualism (English/French) is preferred

Responsibilities

Collaborate with business stakeholders, subject-matter experts, and end users to elicit and define functional and non-functional requirements
Participate in software implementation projects, including solution design and build, testing, and post-deployment support
Configure existing business applications to meet functional and operational requirements
Support application enhancements, upgrades, patches, and release activities
Coordinate with vendors and internal teams during implementation and change activities
Provide Tier 3 support for assigned business applications
Investigate, diagnose, and resolve complex application incidents and problems
Perform root-cause analysis and recommend corrective and preventive actions
Escalate and coordinate with vendors or technical teams as required
Design, support, and troubleshoot system integrations and data exchanges
Monitor integrations to ensure data accuracy, completeness, and timeliness
Analyze and resolve integration failures, data discrepancies, and interface errors
Support changes to existing integrations and onboarding of new interfaces
Ensure integrations comply with security, data governance, and compliance standards
Develop and maintain technical and functional documentation for applications and integrations
Create and update support documentation and operational procedures
Document integration designs, data flows, and dependencies
Contribute to process standardization and continuous improvement initiatives