IT Applications System Analyst

Milwaukee County•Milwaukee, WI

22h•$32 - $48•Onsite

About The Position

Milwaukee County is searching for an IT Applications System Analyst to join their team. This role involves utilizing specialized knowledge of software and systems components, applying problem-solving skills, implementing configuration changes, and providing technical expertise in assigned systems. The analyst will analyze, document, install, support, and maintain applications, software, and systems, adhering to ITIL best practices and collaborating with client customers. On-call and after-hours support may be required due to 24/7 operations.

Requirements

Current resident of Wisconsin
High School Diploma / GED
At least 6 months of related experience in an IT, Engineering or business-related setting
Intermediate knowledge of all related computer and software applications, such as word processing and spreadsheets.
Intermediate knowledge configuring and managing web-based applications.

Nice To Haves

Associate degree in IT, Engineering, or Business-related preferred
ITIL Foundations certificate preferred
Excellent communication skills both verbal and written.
Experience setting up and managing web-based applications.
Well versed in technical concepts, approaches, and designs.
Solid understanding of internet technologies like HTTPS, FTP, IIS, SMTP, DNS, and VPN.
Experience with programming languages like SQL, HTML, Visual Basic, C#, Visual C++, JavaScript, Java, PHP, Python, or other.
Experience working with databases like Azure SQL, SQL Server, MongoDB, Oracle, Access, or other database technologies.
Experience with file formats like CSV, XML, fixed length, and EDI.
Experience with content management systems like OnBase, Titan, or other.
Knowledge of internet-based productivity suites like Microsoft’s Office 365 or Google’s G Suite.
Working knowledge of Agile and waterfall methodologies for planning and executing work.
General knowledge of network hardware/protocols and desktop hardware/operating systems.
Experience configuring and managing web-based applications.

Responsibilities

Configures applications, systems, and solutions maintenance, providing hands-on support for day-to-day usage of applications.
Maintains a deep domain knowledge of the functionality of Milwaukee County Enterprise applications, technology, and integrations.
Provides technical support to Milwaukee County and IMSD staff.
Converts requirements into appropriate system configurations.
Supports the planning, creation, and implementation of interfaces and other integrations as necessary.
Serves as the primary support resource for applications and for the integration of County to enterprise systems.
Ensures the security, compliance, and integrity of all systems and data.
Creates, implements, maintains, and tests disaster recovery procedures for applications.
Ensures change control and support ticketing processes are executed by defined procedures.
Practices strong personal management routines and effectively participates in the IMSD performance management process to drive goals and performance.
Works effectively in a matrix environment and develops a culture of collaboration.
Ensures IMSD reputation for solid delivery.
Completes all administrative tasks required for the position, including time reporting and documentation.
Provides supervision to other analysts and acts as lead programmer within projects or maintenance-related tasks.
Assists management in developing policies and procedures.
Administrates, maintains, and upgrades existing and new software systems.