IT Applications Communications & Training Specialist

Merz Group • Raleigh, NC

4d

About The Position

Step into the future with us at Merz Therapeutics, where our family roots meet a bold new vision. Together, we’re embarking on a transformative journey, blending time-honored traditions with exciting new products. As a private, family-owned company, we have the liberty and support to make decisions for ourselves, our customers and the patients we serve. We pride ourselves on building an inclusive culture where there is room to celebrate individual growth with the ability to contribute to a common good as a collaborative team. Our mission is grounded in a long-term view of making a difference for the common good, while growing together as a family. If you‘re looking to immerse yourself in a passionate team rooted in community, connection and camaraderie, then we’re looking for YOU! #IAmMerz Are you ready to galvanize a team around a culture of care, putting patients first to spark change? The IT Applications Communications & Training Specialist will assist in creating user-friendly communication and training materials that support SAP and other enterprise business applications, including content that explains system changes, business processes, and user impact. The Communications & Training Specialist will collaborate with IT project teams, functional experts, and business stakeholders to help translate technical concepts into clear messaging and support training and adoption activities, ensuring employees are prepared to effectively use and benefit from these systems as part of our ongoing transformation efforts.

Requirements

• 0–2 years of relevant experience (internships, academic projects, or part-time roles)
• Strong interest in communications, training, and technology
• Basic understanding of IT concepts or willingness to learn
• Experience with Microsoft 365 tools (e.g., Copilot, PowerPoint, Teams, SharePoint)
• Strong written and verbal communication skills
• Attention to detail and strong organizational skills
• Collaborative, team-oriented mindset
• Willingness to learn and take feedback in a fast-paced environment
• Basic design and creative skills (e.g., PowerPoint, simple visuals)
• Customer-focused mindset with a proactive and positive attitude

Nice To Haves

• Experience with content creation, communications, or training materials is a plus

Responsibilities

• Assist in developing communication and training materials, including quick reference guides, FAQs, intranet content, and presentations
• Support communication initiatives for the Business Applications team, with a focus on SAP and related enterprise systems
• Translate technical topics (e.g., SAP, business processes, cloud, AI) into clear, user-friendly messaging for business audiences
• Support SAP transformation projects by helping create communications that explain changes, business impact, and required user actions
• Assist in developing training materials and end-user documentation for SAP and other enterprise applications
• Collaborate with IT project teams, SAP functional experts, and business stakeholders to gather information and support communication and change activities
• Contribute to engaging, multi-channel content (e.g., news posts, announcements, visuals, short videos, user tips)
• Support internal communication platforms (e.g., SharePoint, intranet, Viva Engage, ServiceNow)
• Assist with stakeholder engagement activities such as awareness campaigns, trainings, and feedback collection
• Support change management activities, including user readiness, adoption, and reinforcement efforts before and after go-live
• Provide general coordination and administrative support for communication, training, and SAP-related project initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level