IT Application Support Manager Back Office

Dollar Tree • Chesapeake, VA

2d

About The Position

Family Dollar is seeking an experienced IT Application Support Manager Back Office to provide end-to-end operational and technical oversight, as well as people leadership, for a team responsible for the stability, performance compliance and continuous improvement of enterprise systems and software applications supporting critical business operations.

Requirements

• Candidates must be authorized to work in the United States without the need for current or future visa sponsorship.
• Bachelor’s degree in business, Information Technology, or related degree (or equivalent related experience)
• 6+ years of IT Operations experience (support, maintenance, and administration)
• 3+ years of managing a team of associates (excellent management skills)
• 3+ years of experience providing operational support, administration, and management of systems such as Workday, Infor/Lawson, Kronos, IBM Planning Analytics and Legion WFM
• Proven experience governing and managing large-scale managed services partners and BPO providers. (both onshore and offshore), including performance management, SLA oversight and service optimization.
• Demonstrated people leadership with a track record of building, mentoring, and leading high‑performing teams
• Self‑starter with the ability to prioritize, make sound decisions, and operate effectively in a fast‑paced enterprise environment
• Disaster Recovery planning and testing
• Experience with Microsoft and Linux operating systems, SQL (reading and writing), and MS SQL Server and Oracle databases

Nice To Haves

• Experience with iSeries
• 3+ years of experience in Retail Industry
• ITIL Certification
• Experience supporting Property Management and Energy Management systems
• Experience utilizing ServiceNow and JIRA Automation tools

Responsibilities

• Provide technical and operational leadership for the investigation, troubleshooting, and resolution of complex application issues
• Lead the resolution of high‑severity incidents and problems, coordinating across internal IT teams and external vendors to ensure timely restoration and communication
• Monitor, measure, and report on service delivery performance against established KPIs and SLAs.
• Drive continuous improvement and maturity of ITIL processes, with emphasis on Incident, Change, and Problem Management.
• Mentor, develop, and lead associates to build a high‑performing, accountable, and engaged application support organization
• Ensure all required internal and external audits are continuously reviewed and completed on time to maintain effectiveness.

Benefits

• We're invested in your health and wellness. That’s why we invest in perks, programs, and resources that help you at every stage of your life and career.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager