IT Application Support Analyst I
About The Position
NEEA has a number of traditional enterprise systems and a range of smaller technical solutions that meet specific department, team, or program-area business needs. The IT Application Support Analyst I works with NEEA staff to support and develop effective solutions to meet their needs. This position will be primarily responsible for supporting Microsoft enterprise applications such as SharePoint Online, Microsoft Power Apps, Microsoft Power Automate and Microsoft Teams. This position will require strong customer service skills, effective task management, organization, and time management skills. This includes meeting with NEEA staff to identify needs, document requirements, develop solutions, and configure, test, and deploy solutions. This resource also helps train and coach NEEA staff on how to most effectively leverage system capabilities. While the primary focus of this role will be SharePoint-related, the IT Application Support Analyst I will also support, participate in, and potentially lead, other technology and/or process projects. The IT Application Support Analyst I is part of a small cross-functional IT Team that supports the entire organization, and as such, plays a participating role in a wide range of additional IT activities. This position is based in the Portland, OR metro area, with a hybrid work location. We are looking for candidates who can meet the requirement of working at least 2 days per week onsite at NEEA’s office location. Finalists must have eligibility to work in the US as NEEA is not able to provide VISA sponsorship or have remote work outside of the US.
Requirements
- Associates Degree in computer science, information systems, or equivalent.
- Minimum two years of professional experience performing customer service activities or equivalent.
- Very strong customer service orientation.
- Methodical work approach with the ability to work in a structured, process-oriented, quality-focused manner.
- Ability to work on a number of open tasks of different priorities.
- Ability to set own priorities and work effectively given reasonable supervision and guidance.
- Ability to present ideas and technical concepts in business-friendly and user-friendly language, both verbally and in prose.
- Ability to clearly articulate status and issues to management.
- Working knowledge of SharePoint Online, Microsoft Power Apps, Power Automate and Microsoft Teams.
- Ability to quickly learn new software applications, technical concepts, and user processes.
- Ability to work off-hours and extended hours, if needed, to support IT processes and timelines.
Nice To Haves
- Microsoft SharePoint, Office 365, or other related certifications
- Experience or exposure to non-profit organizations is a plus.
Responsibilities
- Provides technical product support to staff.
- Troubleshoots problems, identifies solutions, and resolves technical issues identified.
- Provide formal and ad-hoc instruction and orientation for new staff members as needed and in the resolution of supporting staff.
- Monitor, manage and perform maintenance activities.
- Design and deploy new SharePoint sites, Power Automate workflows and Teams setup.
- Develop effective user-level job-aid and technical reference documentation.
- Help implement, monitor, and enforce IT-related processes, procedures, and practices.
- Assist with other IT activities on an as needed and/or backup basis.
- Participate in IT budgeting process by providing costs and estimates for future IT needs.
- Perform other duties which may be necessary or desirable to support the organization’s success.
- This position is expected to work effectively with all NEEA staff as well as various external contractors.
Benefits
- 90% of medical/dental premiums paid by NEEA, including for dependents
- Employer funded Health Savings Account
- 136 hours of PTO/year
- Automatic 6% retirement contribution with an additional 2% matching
- Flexible work environment, including hybrid work location and 9/80 schedule options
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
