IT Application Specialist

Fracht USA•Houston, TX

About The Position

Seeking a detail-oriented professional with proven expertise in U.S. customs brokerage and CargoWise (CW) setup/workflow management to lead and support multiple projects. This role requires strong organizational skills, technical proficiency, and the ability to deliver solutions that enhance compliance, efficiency, and user adoption.

Requirements

Integrity: Adhere to Fracht’s Core Values and Vision. Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame.
Flexibility: Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.
Communication: Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly.
Problem Solving: Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions.
Accountability: Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency.
Proven experience as a CargoWise Application Specialist, Super User, or similar role within freight forwarding or logistics.
In-depth knowledge of U.S. Customs brokerage processes and regulatory compliance.
Proficiency in CargoWise configuration, including workflows, document templates, tariffs, autorating, and event management.
Ability to analyze and translate business needs into system requirements and solutions.
Project management, organizational, and documentation skills.
Excellent communication and training skills with the ability to translate technical concepts into practical user guidance.
Strong analytical and problem-solving abilities with attention to detail.
Familiarity with reporting tools in CargoWise (eDocs, Report Scheduler, BI tools).
Ability to work independently and collaboratively in a fast-paced, global environment.

Nice To Haves

Bilingual, Spanish

Responsibilities

Develop and manage project plans, ensuring adherence to timelines, frameworks, and documentation standards.
Support the rollout of new features, including user training and post-launch support.
Analyze project data, assess risks, and recommend process improvements.
Collaborate with stakeholders to align solutions with operational needs.
Manage and maintain CargoWise workflows and brokerage module configurations for U.S. customs compliance.
Create, schedule, and maintain CW reports to support visibility and regulatory tracking.
Develop and improve training materials for CW users with a focus on brokerage operations.
Develop, update, and deliver training materials, SOPs, and best practices for CargoWise users, with a strong focus on brokerage, forwarding, and customs clearance processes.
Provide end-user support and troubleshooting for CargoWise applications, escalating as needed.
Ensure data integrity within CargoWise through regular audits, validations, and correction processes.
Partner with IT departments to test, validate, and implement system upgrades, patches, and integrations with external systems (ODQ, Track & Trace, etc.).
Monitor EDI/API integrations with carriers, customs, and third-party systems, ensuring seamless data flow and error resolution.
Participate in cross-functional projects, supporting global initiatives and ensuring U.S. compliance standards are embedded in system design.
Stay current on changes in U.S. customs regulations, CargoWise enhancements, and industry best practices, advising leadership on necessary system and process adjustments.
Serve as a subject matter expert (SME) for CargoWise, providing consulting support to branches and departments on system usage and optimization.