Remote)

UMC Health System•Richmond, KY

3d•Hybrid

About The Position

This position provides support for Epic and 3rd party applications used by supported departments, including implementation, support, maintenance, and optimization. It requires collaboration with other IT teams, leadership, and end users to ensure a cohesive, integrated product offering. The role involves working with internal and external stakeholders to understand operational needs and design/implement solutions. While Epic is the primary software vendor, responsibility extends to other software vendors. This position fosters a culture of excellence, innovation, and collaboration within the UMC Epic Team. The role can be hybrid if local or fully remote if experienced/certified and not local.

Requirements

High School Diploma or GED (Bachelor’s highly recommended)
Minimum of two (2) years recent experience in IT, healthcare, EHR development, and/or implementation
Experience with Epic EHR preferred
Knowledge of industry standard practices in application support function
RN License to practice professional nursing in the state of Texas required (for IT Clinical Applications Analyst)
Ability to communicate effectively via verbal or written methods.
Ability to interpret and complete technical assignments with minimal supervision and/or guidance.
Interact professionally with a diverse group of end users, internal/external teams, and vendors.
Knowledge of healthcare operations, workflows, policies, and regulations.
Ability to work effectively in a fast-paced and dynamic environment.
Possesses outstanding analytical and problem solving/resolution skills.
Possess general knowledge and understanding of supported applications.
Must be able to understand and redefine processes in order to effectively implement technology solutions.
Must be detail oriented, well-organized, and demonstrate ownership for project success.
Possesses excellent customer service qualities

Nice To Haves

ITIL certification preferred

Responsibilities

Design, build, and test Epic and 3rd party applications for implementation, optimization, and ongoing support.
Perform comprehensive testing for all designated applications, including documentation of testing progress, reporting, and resolving identified issues.
Facilitate workflow design and validation in collaboration with end users.
Assess and document workflows for assigned applications by interviewing/shadowing users.
Determine areas for improvement and optimize workflows for existing applications, ensuring successful design and build, clear documentation, and integration testing using best practices.
Follow process methodologies, policies, and procedures for software support and maintenance to ensure the integrity of electronic data.
Recommend technology solutions that can improve the quality and efficiency of clinical and operational processes.
React quickly and appropriately to situations, anticipating needs, making informed decisions, and seizing opportunities.
Coach and mentor junior members of the team.
Complete assigned tasks per defined project scope, timelines, and budgets for implementations, potentially working on multiple implementations concurrently.
Update assigned requests and project tasks, and effectively communicate status updates.
Report risks for projects or requests promptly to the appropriate team members and manager.
Participate in coordinating installation of application changes following change control processes.
Assess incoming incidents and work to resolve issues, or escalate appropriately if unable to resolve.
Utilize standard departmental processes and tools to ensure Service Line Agreement (SLA) compliance.
Participate in on-call coverage responsibilities.
Adjust work hours as necessary to accommodate scheduled/unscheduled downtimes and implementations.
Perform other related duties and responsibilities as required or requested.