IT Application Analyst II - Term Limited

Community Transit•Everett, WA

8d•Hybrid

About The Position

Term-Limited Position: This position is funded as a term-limited assignment with a minimum duration of 12 months. Based on organizational needs and continued funding, the assignment may be extended for up to an additional 12 months. Appointment to this position does not guarantee continued employment beyond the term-limited assignment. If a regularly funded position becomes available during or following the assignment, the incumbent may be appointed to the position, subject to organizational policies, applicable employment requirements, and business needs. There is no guarantee of continued employment or appointment to a regular position. As an IT Application Analyst II, you’ll support the enterprise applications that keep Community Transit running – from financial and human capital management systems to applications supporting vehicle maintenance, inventory, scheduling, and customer communications. You’ll troubleshoot issues, monitor application performance, coordinate upgrades and enhancements, and partner with internal teams and vendors to keep critical systems reliable and effective. A key initial focus will be supporting our PeopleSoft ERP and HCM applications, while building your knowledge across a broader portfolio of enterprise systems. You’ll work closely with business partners and IT teams across infrastructure, cybersecurity, data and integration, service delivery, and project management to solve problems, improve application support, and contribute to upgrades and modernization efforts. We’re looking for someone with strong application support and troubleshooting skills who enjoys digging into complex problems and working across teams to find solutions. PeopleSoft and data management experience are especially valuable, along with the ability to work independently, communicate clearly, and balance day-to-day production support with enhancements and project work.

Requirements

6 years of experience working in Information Technology troubleshooting and diagnosing hardware, software, or network problems (a Bachelor’s degree in a related field may substitute for 4 years of experience)
2 years of experience providing full system support for complex customer-facing technology
6 years of experience administering applications, systems or networks
6 years of experience in an IT support role interfacing daily with end users
6 years of experience with supporting, repairing and/or troubleshooting devices, applications, or systems in specific area of job posting
Ability to work outside of normal business hours to support critical systems and transit applications as required
Must have a valid Washington State driver's license by hire date to operate a CT company vehicle, as needed
An equivalent combination of education and experience to successfully perform the job duties is also accepted.
Demonstrated experience in the design, build, implementation, and maintenance of complex systems
Project management life cycle, techniques and methodologies
IT management principles, operations, and practices
Digital security best practices
Selection, design, and implementation of applications, systems, or networks
Troubleshooting techniques
IT trends and innovations
IT ticketing system process
Fostering an inclusive workplace by valuing and leveraging diversity, equity, and inclusion to uphold Community Transit’s Core Values and achieve the organization’s vision and mission.
Inspiring and fostering team commitment, pride, and trust.
Facilitating cooperation and motivating team members to accomplish group goals while treating others with courtesy, sensitivity, and respect
Customer service
Emotional Intelligence
Time management
Investigating, troubleshooting, and problem-solving
Strong verbal and written communication
Public speaking and presenting
Analytical
Working effectively both independently and on a team
Time management, multi-tasking, and meeting deadlines
Attention to detail
Exercising good judgment to discern when to take problems to a higher authority for resolution or guidance
Process improvement
Data management
Ability to manage projects
Taking initiative, ownership, and accountability

Nice To Haves

Certification in ITIL Framework
Experience providing support to 7 x 24 production systems
Transit business and policy knowledge

Responsibilities

Provide technical support for complex issues, including problem identification, investigation, and resolution for all customer-facing technologies.
Inform the design, build, implementation, and maintenance of complex infrastructures.
Perform complex system audits and ensure systems are functioning as expected.
Inform and participate in the preparation and maintenance of architecture and design configuration and ensure documentation is updated accordingly, as directed.
Manage and oversee data being transferred to-and-from business systems.
Analyze and troubleshoot anomalies or detected technology related events and ensure appropriate action is taken.
Monitor information technology, including systems, applications, and infrastructure for performance and reliability in relation to established service level agreements.
Develop and monitor service levels and delivery results and identify and implement changes necessary to meet business needs.
Create complex reports, presentations, and documentation.
Develop meeting agendas and lead meeting discussions.
Capture and track actionable items to completion.
Maintain communications between internal and external customers and vendors in support of technology systems.