IT Application Analyst II - Term Limited

Community Transit•Everett, WA

8d•$94,020 - $141,030•Hybrid

About The Position

This is a term-limited position with a minimum duration of 12 months, potentially extendable up to an additional 12 months based on organizational needs and funding. As an IT Application Analyst II, you will support enterprise applications critical to Community Transit's operations, including financial, human capital management, vehicle maintenance, inventory, scheduling, and customer communications systems. Your responsibilities will include troubleshooting issues, monitoring application performance, coordinating upgrades and enhancements, and collaborating with internal teams and vendors to ensure system reliability and effectiveness. An initial focus will be on supporting PeopleSoft ERP and HCM applications, with opportunities to expand knowledge across a broader portfolio of enterprise systems. You will work closely with business partners and IT teams (infrastructure, cybersecurity, data and integration, service delivery, project management) to resolve problems, improve application support, and contribute to modernization efforts. The ideal candidate possesses strong application support and troubleshooting skills, enjoys tackling complex problems, and excels at cross-team collaboration. Experience with PeopleSoft and data management is highly valued, as is the ability to work independently, communicate effectively, and manage both daily production support and project-related tasks.

Requirements

6 years of experience working in Information Technology troubleshooting and diagnosing hardware, software, or network problems (a Bachelor’s degree in a related field may substitute for 4 years of experience)
2 years of experience providing full system support for complex customer-facing technology
6 years of experience administering applications, systems or networks
6 years of experience in an IT support role interfacing daily with end users
6 years of experience with supporting, repairing and/or troubleshooting devices, applications, or systems in specific area of job posting
Ability to work outside of normal business hours to support critical systems and transit applications as required
Must have a valid Washington State driver's license by hire date to operate a CT company vehicle, as needed
Demonstrated experience in the design, build, implementation, and maintenance of complex systems
Project management life cycle, techniques and methodologies
IT management principles, operations, and practices
Digital security best practices
Selection, design, and implementation of applications, systems, or networks
Troubleshooting techniques
IT trends and innovations
IT ticketing system process
Fostering an inclusive workplace by valuing and leveraging diversity, equity, and inclusion to uphold Community Transit’s Core Values and achieve the organization’s vision and mission. Inspiring and fostering team commitment, pride, and trust. Facilitating cooperation and motivating team members to accomplish group goals while treating others with courtesy, sensitivity, and respect
Customer service
Emotional Intelligence
Time management
Investigating, troubleshooting, and problem-solving
Strong verbal and written communication
Public speaking and presenting
Analytical
Working effectively both independently and on a team
Time management, multi-tasking, and meeting deadlines
Attention to detail
Exercising good judgment to discern when to take problems to a higher authority for resolution or guidance
Process improvement
Data management
Ability to manage projects
Taking initiative, ownership, and accountability

Nice To Haves

Certification in ITIL Framework
Experience providing support to 7 x 24 production systems
Transit business and policy knowledge
PeopleSoft ERP and HCM applications experience
Data management experience

Responsibilities

Provide technical support for complex issues, including problem identification, investigation, and resolution for all customer-facing technologies.
Inform the design, build, implementation, and maintenance of complex infrastructures.
Perform complex system audits and ensure systems are functioning as expected.
Inform and participate in the preparation and maintenance of architecture and design configuration and ensure documentation is updated accordingly, as directed.
Manage and oversee data being transferred to-and-from business systems.
Analyze and troubleshoot anomalies or detected technology related events and ensure appropriate action is taken.
Monitor information technology, including systems, applications, and infrastructure for performance and reliability in relation to established service level agreements.
Develop and monitor service levels and delivery results and identify and implement changes necessary to meet business needs.
Create complex reports, presentations, and documentation.
Develop meeting agendas and lead meeting discussions.
Capture and track actionable items to completion.
Maintain communications between internal and external customers and vendors in support of technology systems.