IT and Digital Media Technician

Riverdale City • Riverdale, UT

13d • Hybrid

About The Position

Riverdale City is seeking a skilled, innovative, and service-oriented IT & Digital Media Technician to support both the City's technology infrastructure and public communications efforts. This unique position combines hands-on technical support, systems administration assistance, digital engagement, website management, and public information dissemination. The ideal candidate will possess strong technical troubleshooting abilities, excellent communication skills, and a passion for helping both internal users and the community stay informed and connected. Under the general supervision of the Business Administrator, the IT & Digital Media Technician performs a variety of technical, administrative, and creative duties related to information technology, digital communications, website management, and public outreach. This position serves as a key resource for maintaining the City's digital presence while providing frontline technical support to City employees and assisting with daily IT operations.

Requirements

• An Associate Degree in Computer Science, Information Technology, Information Systems, or a closely related field; and Two (2) to three (3) years of experience performing duties related to information technology, technical support, digital communications, or related functions; OR An equivalent combination of education and relevant experience.
• CompTIA A+ Certification
• Must pass a comprehensive background investigation.
• Must possess a valid driver's license.
• Must be able to lift and move objects weighing up to 50 pounds.
• Must successfully complete pre-employment drug and alcohol testing with negative results.

Nice To Haves

• Certified Network Engineer (CNE)
• Microsoft Certified Systems Engineer (MCSE), or equivalent Microsoft certification
• Strong knowledge of computer hardware and software systems.
• Understanding of networking concepts, operating systems, and internet-based applications.
• Knowledge of cybersecurity principles and best practices.
• Experience troubleshooting and resolving technical issues efficiently and effectively.
• Strong analytical and problem-solving abilities.
• Excellent organizational and time-management skills.
• Ability to manage multiple priorities and competing deadlines.
• Strong attention to detail.
• Effective written communication skills for creating informative and engaging digital content.
• Ability to provide professional customer service and technical assistance to users of varying technical skill levels.
• Communicate clearly and professionally with employees, elected officials, vendors, and the public.
• Learn and adapt to changing technology systems and software platforms.
• Work independently while contributing positively to a team environment.
• Exercise sound judgment and maintain confidentiality when handling sensitive information.

Responsibilities

• Develop, maintain, and update the City's website and social media platforms.
• Create and publish engaging digital content and community communications.
• Gather, write, edit, and prepare content for the City newsletter and other special publications.
• Coordinate public information efforts regarding city projects and services.
• Serve as the City's liaison for communicating construction projects, road closures, utility interruptions, and other public-impact projects.
• Assist in maintaining a consistent and professional City brand across print and digital media platforms.
• Provide first-level technical support to City staff by identifying, prioritizing, troubleshooting, and resolving hardware, software, and system issues.
• Assist in installation, configuration, and deployment of new hardware and software.
• Maintain, troubleshoot, and resolve issues within designated software programs and systems.
• Support daily IT operations and help ensure reliable system performance.
• Provide technology and software training to end users.
• Assist with implementing cybersecurity best practices to protect City systems and data.
• Document support activities and maintain accurate technology inventory and records.
• Maintain regular and reliable attendance.
• Perform other related duties as assigned.

Benefits

• Salary Range: $27.37 - $44.15 per hour
• Veteran's Preference Eligible veterans seeking preference points must submit a copy of their DD-214 with their employment application before the position closing date. Veteran preference applies to initial appointments only.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree