WS - IT and AV Events Support Tech Level 2

University of Pikeville•Pikeville, KY

3d•$11•Onsite

About The Position

Support the planning and execution of campus events by assisting with advanced A/V and IT operations. This position is ideal for students with prior experience in event support or A/V technology who are looking to expand their leadership and troubleshooting skills. In addition to set-up and monitoring, Level 2 assistants will help train new student staff, troubleshoot real-time issues, and serve as primary contacts for on-site event tech support when needed.

Requirements

Advanced A/V and IT operations experience
Prior experience in event support or A/V technology
Leadership and troubleshooting skills
Ability to train new student staff
Ability to troubleshoot real-time issues
Ability to serve as primary contact for on-site event tech support
Proficiency in Word, Excel, PowerPoint
Proficiency in Social Media & New Technology
Attention to detail
Strong active listening abilities
Written & verbal communication skills
Customer focused
Willingness to learn new things

Nice To Haves

Experience with A/V over IP setups
Experience with hybrid event platforms

Responsibilities

Lead or assist with setup and teardown of complex A/V and IT systems for campus events
Serve as on-site technical support for events, handling troubleshooting and escalated issues
Provide guidance, mentorship, and informal training to Level 1 student staff
Coordinate closely with event organizers and university staff to confirm A/V requirements
Assist in testing and configuring advanced A/V systems, including A/V over IP setups and hybrid event platforms
Maintain equipment inventory and assist with routine maintenance and updates
Act as a liaison between the IT department and event coordinators to ensure high-quality service
Support ongoing efforts to improve processes and event tech procedures

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