IT Analyst

Strategic HR Client Job Openings • Cincinnati, OH

14h • Hybrid

About The Position

KPI Solutions is seeking an IT Analyst who enjoys day‑to-day user support, onboarding and offboarding employees, troubleshooting hardware and software issues, and keeping systems running smoothly. This role is ideal for a support‑first IT professional rather than someone specializing in a single application or engineering discipline. If you enjoy being the go‑to problem solver in a fast‑paced environment and supporting teams nationwide, this opportunity is for you.

Requirements

• BS/BA in Computer Science, Cybersecurity, Engineering, or related field (or equivalent experience).
• Strong technical troubleshooting skills across hardware, software, and networks.
• Experience supporting users, managing tickets, and providing professional customer service.
• Knowledge of Windows, MacOs (preferred), Atlassian (Jira Service Desk), Microsoft Office 365, Entra, Intune, and Autopilot (BIG plus).
• Strong organizational, communication, and documentation skills.
• Ability to manage multiple priorities, stay calm under pressure, and maintain a positive “no big deal” approach.
• High performer with the ability to grow into expanded responsibilities.
• Comfortable stepping in to support the team when needed due to the company’s size.

Nice To Haves

• Familiarity with SharePoint, NetSuite, Salesforce, Power Automate, Power BI, or ManageEngine is helpful.
• Senior-level technical support experience is a plus.

Responsibilities

• Onboard new users including setting up PCs.
• Provide level 1 and level 2 technical support for hardware, software, and network issues; troubleshoot, resolve, and escalate as needed.
• Offboard users and check equipment back in.
• Manage user accounts, access rights, system updates, patches, backups, and overall system performance.
• Handle help desk tickets including logging, prioritizing, resolving, and documenting recurring issues.
• Train users on IT policies, tools, and systems; create simple documentation and user guides.
• Support security and compliance efforts including antivirus tools, monitoring, backups, and recovery processes.
• Collaborate with IT leadership and cross‑functional teams; clearly communicate technical information to non-technical users.
• Coordinate with vendors for repairs and equipment needs; manage IT inventory and support onboarding/offboarding.

What This Job Offers

• Career Level: Entry Level