IT Analyst

Camping World • Chicago, IL

2d • $64,575 - $94,185

About The Position

We are looking for an enthusiastic and detail-oriented IT Analyst to join our growing technology team. This is an exciting mid-level opportunity to specialize in the field of full-stack observability Using Dynatrace. You will work alongside engineers to help ensure the health and performance of our diverse application portfolio.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, a related technical field, or equivalent practical experience.
• A strong interest in application performance, cloud computing, and IT infrastructure.
• Basic understanding of modern IT concepts (e.g., cloud, databases, web applications).
• Excellent problem-solving skills and a strong desire to learn.
• Strong verbal and written communication skills.

Nice To Haves

• 1-5 years of experience in an IT role.
• Familiarity with any monitoring or logging tools.
• Dynatrace Associate certification is a significant plus, or a willingness to become certified.
• Exposure to cloud platforms (e.g., AWS, Azure) or container concepts (Docker, Kubernetes).
• Basic scripting knowledge (e.g., Python, PowerShell).

Responsibilities

• Platform Support: Run day-to-day administration and maintenance of the Dynatrace platform.
• Help teams with the deployment and configuration Dynatrace OneAgents on new applications and services.
• Support data quality efforts by helping to apply tags, create naming rules, and organize management zones under the guidance of senior team members.
• Monitoring & Analysis: Perform daily health checks of critical applications using Dynatrace dashboards.
• Monitor application and infrastructure performance, learning to identify and escalate potential issues, anomalies, and bottlenecks.
• Assist in analyzing performance data and generating reports on application health and user experience.
• Dashboarding & Reporting: Help create and maintain dashboards and reports for technical and application teams.
• Learn to translate performance data into clear, understandable insights.
• Collaboration & Learning: Work closely with development, operations, and QA teams to understand application architecture and support their monitoring needs.
• Act as a first point of contact for basic monitoring questions and escalate issues as needed.
• Actively learn and apply observability best practices with mentorship from the team.

Benefits

• Paid Time Off
• 401(k)
• Employee Assistance Program
• Good Sam Roadside Assistance
• discounts
• paid parental leave (if eligibility is met)
• Tuition Reimbursement (if eligibility is met)
• on the job training opportunities
• medical
• dental
• vision

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level