IT Analyst

Auld & White Constructors•Jacksonville, FL

16h

About The Position

Are you a tech-savvy problem solver who thrives in dynamic environments? At Auld & White Constructors, we believe technology drives business success. As our IT Analyst, you’ll play a pivotal role providing hands-on end-user support, supporting enterprise applications, delivering actionable insights, and leading IT projects that shape our future. Your skills will help us build smarter, work more efficiently, and stay ahead in a rapidly evolving industry. Why Join Auld & White Constructors? Great earning potential and competitive benefits A close-knit, knowledgeable and supportive team of experts On-going training and opportunities for career advancement We’re consistently ranked one of Jacksonville’s “Best Places to Work” Position Summary As an IT Analyst, you’ll blend help desk support, application support, reporting & analysis, and project management. You’ll ensure our systems run smoothly, serve as a primary point of contact for employee IT needs, empower teams with data-driven insights, and help deliver technology initiatives from start to finish.

Requirements

Working knowledge of reporting tools (Crystal Reports, SSRS, Power BI, Excel)
Scripting & automation experience (PowerShell, SQL, Python, VBA)
Familiarity with cloud platforms (Azure, Microsoft 365, Intune) and DevOps
Strong troubleshooting, customer service, and communication skills
Collaborative, customer-focused mindset with a passion for emerging tech (AI, automation)
Ability to manage multiple priorities in a fast-paced environment

Nice To Haves

Bachelor’s degree in IT, Computer Science, or related field preferred
2+ years’ experience in IT, Help Desk, or Business Analyst roles
Certifications (CompTIA A+, Azure Fundamentals, ITIL Foundation) a plus
Experience in the AEC (Architecture, Engineering, Construction) industry is a plus

Responsibilities

Provide Tier 1–3 help desk and end-user support for enterprise applications (cloud & on-premise), ensuring uptime and user satisfaction
Troubleshoot and resolve user, system, and application issues, collaborating with vendors and internal teams
Respond to and manage IT service requests, prioritizing timely and effective resolution
Design, develop, and maintain reports/dashboards (Crystal Reports, SSRS, Power BI, Excel)
Automate business processes using SQL, PowerShell, Python, and more
Lead/support IT projects: requirements gathering, planning, execution, and review
Integrate data from multiple sources (SharePoint, SQL Server, cloud APIs)
Assist with employee onboarding and offboarding, including device setup, system access, and account management