IT Analyst
About The Position
As the IT Analyst, you will have a critical role in provisioning, maintaining, and monitoring KPI’s software, network, server, and endpoint environments. This role supports day‑to-day IT operations while contributing to continuous improvement, security, and long‑term IT strategy. Strong troubleshooting skills, professionalism, and a collaborative mindset are essential. KPI Solutions delivers end-to-end supply chain automation, designing scalable engineered solutions that improve efficiency, optimize order fulfillment, and support our clients’ long-term growth. Join a company committed to innovation, operational excellence, and developing top-tier talent. KPI Solutions provides end-to-end supply chain services and automation to transform our client’s distribution operations. We analyze, design, implement and support flexible and scalable engineered solutions that optimize order fulfillment, build capacity and reduce reliance on labor. If you’re an experienced IT professional who loves solving problems, supporting others, and contributing to a modern technology ecosystem, we’d love to hear from you!
Requirements
- BS/BA in Computer Science, Cybersecurity, Engineering, or related field (or equivalent experience).
- Strong technical troubleshooting skills across hardware, software, and networks.
- Experience supporting users, managing tickets, and providing professional customer service.
- Strong organizational, communication, and documentation skills.
- Ability to manage multiple priorities, stay calm under pressure, and maintain a positive “no big deal” approach.
- High performer with the ability to grow into expanded responsibilities.
- Comfortable stepping in to support the team when needed due to the company’s size.
Nice To Haves
- Knowledge of Microsoft environments including Entra, Intune, and Autopilot (BIG plus).
- Familiarity with SharePoint, NetSuite, Salesforce, Power Automate, Power BI, or ManageEngine is helpful.
- Senior-level technical support experience is a plus.
Responsibilities
- Provide technical support for hardware, software, and network issues; troubleshoot, resolve, and escalate as needed.
- Manage user accounts, access rights, system updates, patches, backups, and overall system performance.
- Handle help desk tickets including logging, prioritizing, resolving, and documenting recurring issues.
- Train users on IT policies, tools, and systems; create simple documentation and user guides.
- Support security and compliance efforts including antivirus tools, monitoring, backups, and recovery processes.
- Collaborate with IT leadership and cross‑functional teams; clearly communicate technical information to non-technical users.
- Coordinate with vendors for repairs and equipment needs; manage IT inventory and support onboarding/offboarding.
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What This Job Offers
Career Level
Mid Level
Number of Employees
11-50 employees
