IT Analyst

Artera • Santa Barbara, CA

2d • $74,000 - $85,000 • Onsite

About The Position

Artera is seeking an IT Analyst to support our company-wide endpoints and access management. You will report directly to our Manager of Information Technology. You will come in on day one and learn our existing policies and procedures. You are excited about, and have a passion for learning new skills and improving processes.

You have strong organization skills, an independent work ethic, and work well across departments. You are able to pivot quickly, and manage large initiatives such as domestic and international compliance efforts. You will have the ability to develop, implement, and execute on processes in a fast-paced environment. This position is an exciting opportunity if you are looking to be at the forefront of healthcare technology.

This role supports IT systems and user access within a regulated federal environment. Candidates must meet criteria for a government background check and adhere to internal policies for access control, asset management, and operational continuity. Participation in compliance activities and training is expected.

Please note: This is an in-office position with an expectation of being in the office five days a week.

Requirements

• Experience with SaaS based administration
• 2-5 years experience working in a HelpDesk or other Information Technology role
• IT asset Management
• Familiar with audio visual equipment for live company meetings
• Familiar with MacOS administration
• Excellent communication skills, and an ability to collaborate with members of various teams
• Good problem analysis, problem-solving, and judgment skills

Nice To Haves

• Scripting ExperienceNetworking Experience
• Experience with ISO 27701
• Healthcare experience
• Experience working with distributed teams
• Identity Access Management
• Experience, working with authentication tools such as Okta, Rippling or OneLogin

Responsibilities

• Systems Access Management: Ensure that Employees can access systems and resources
• Trouble Shooting Ability: Troubleshoot issues with endpoints, mobile devices and networking
• User Access Administration: Ensure System access is kept up to date
• Risk Analysis: Identify risks, opportunities, faults and areas for improvement within Artera’s IT framework
• Performance Testing: Test and analyze IT system and software performance
• Resolution & Escalation: Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders
• Process Documentation: Documenting processes and maintaining HelpDesk records
• Cross Functional Collaboration: Collaborating with internal departments to ensure that IT needs are met

Benefits

• Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more!
• Career development - Manager development cohorts, employee development funds
• Generous time off - Company holidays, Winter & Summer break, and flexible time off
• Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed