IT Analyst VBP
About The Position
The City of Virginia Beach is seeking a knowledgeable and customer‑focused IT Analyst to support the planning, maintenance, and optimization of technology solutions that enable efficient city operations and high‑quality public services. This role provides technical expertise, system support, and analytical insight to ensure city departments can effectively use technology to meet operational and community needs. The ideal candidate is a problem solver who thrives in a public‑service environment, communicates clearly with diverse stakeholders, and is committed to supporting the city’s mission through reliable and innovative IT solutions.
Requirements
- Must be a US citizen.
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field; OR 4 or more years of relevant experience in lieu of a degree.
- 2–5+ years of experience in IT support, systems administration, or technical analysis.
- Strong understanding of hardware, software, networking fundamentals, and enterprise applications.
- Experience troubleshooting technical issues and supporting end users.
- Ability to communicate effectively with both technical and non‑technical stakeholders.
- Familiarity with IT service management principles and ticketing systems.
- Commitment to customer service and public‑sector values.
- Successful background and drug screening check.
Nice To Haves
- Experience working in local government or public‑sector IT environments.
- Knowledge of municipal systems such as ERP platforms, permitting systems, asset management tools, or public safety applications.
- Experience with Microsoft technologies, cloud platforms, virtualization, or cybersecurity tools.
- Certifications such as CompTIA A+, Network+, Security+, ITIL, Microsoft, or similar.
- Experience supporting modernization, cloud migration, or digital transformation initiatives.
Responsibilities
- Provide technical support, troubleshooting, and issue resolution for city systems, applications, and end‑user technologies.
- Analyze system performance, identify improvement opportunities, and recommend enhancements aligned with city standards.
- Assist with the configuration, deployment, and maintenance of hardware, software, and enterprise applications.
- Support system upgrades, patches, and integrations in coordination with IT teams and vendors.
- Document system configurations, procedures, and technical workflows in accordance with city guidelines.
- Monitor system availability, security, and performance to ensure reliable service delivery.
- Collaborate with city departments to understand operational needs and translate them into technical requirements.
- Assist with data analysis, reporting, and information management tasks.
- Participate in IT projects, including planning, testing, implementation, and user training.
- Ensure compliance with municipal policies, cybersecurity standards, and state regulations
Benefits
- Medical, Dental and Vision Insurance
- 401k immediate vesting with company match
- Flexible Spending Accounts
- Health Savings Account with company contributions
- Employee Assistance Program (EAP)
- Bonuses for performance
- Voluntary life/accidental death & dismemberment
- Educational assistance and special training programs
- Voluntary benefits (accidental, critical illness, whole life)
- Group life insurance (Company paid)
- Short-term and Long-term Disability Insurance (Company paid)
- Paid Time Off (PTO), Holiday Leave, Jury Duty, and Military Leave
- Health and fitness reimbursement
- Referral bonuses
- Employee discounts on various services and products
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
