IT Analyst

Censys•Ann Arbor, MI

3h•$103,000 - $134,000•Onsite

About The Position

As an IT Analyst, you will be responsible for supporting Censys’ employees, devices, and software. As one of the most visible team members in the company, you’ll develop meaningful partnerships with colleagues on all Censys teams, and be a valued team member of a mission-driven technology company at an exciting time in its history. Reporting to the Manager of IT, you will work closely together to support our most valuable assets - our people. This position requires candidates to be located in the Ann Arbor, Michigan area and available to work on-site as needed for events, onboarding, and inventory.

Requirements

5+ years experience supporting IT services and contributing to technology-driven business processes
Experience working with MacOS, cloud-based technologies & services (Google Workspace, Slack, Zoom, etc.)
Ability to make decisions, shift priorities and manage time to meet changing and evolving needs
Strong problem-solving skills and ability to adapt & develop new technical skills as technology changes

Nice To Haves

Experience in a high-growth tech company
Experience supporting geographically dispersed team members in remote environments

Responsibilities

Provide training and support to IT staff and end-users to facilitate timely and effective solutions to technical issues
Work closely in a medium-sized (150-200 person) company to support staff and their technology needs
Prioritize, address, and resolve employee requests via Atlassian, Slack, and Zoom
Manage the IT support ticketing system and ensure issues are resolved within set service level agreements (SLAs)
Manage and support office hardware and network (workstations, peripherals, inventory, etc.)
Contribute and maintain documentation for IT systems, support processes, and user guides in our internal wiki to facilitate knowledge sharing and efficient problem resolution
Manage updates to our inventory management system
Support technical onboarding process and duties
Work with the Security team to ensure organizational compliance with our regulatory requirements, and assist in control implementations related to internal security assessments
Stay current with technology trends and advancements to recommend upgrades and new systems that will improve organizational efficiency