Senior IT Analyst

iA Financial Group•Montreal, QC

1d•Hybrid

About The Position

As an IT Analyst – ModernOPS, you will play a key role in ensuring the stability, performance, and continuous improvement of the technology services managed by the ModernOPS team. This position offers an exciting opportunity to showcase your skills in application support, incident management, and IT service improvement while actively contributing to the quality of technology operations. Here, people and professional growth are at the heart of everything we do, fostering an environment that encourages collaboration and innovation.

Requirements

Holds a bachelor’s degree in Computer Science or an equivalent combination of education and experience.
Has experience in application support, IT operations, systems integration, or operational support.
Is familiar with critical production environments, modern application ecosystems, and ITIL practices.
Has a strong understanding of incident, problem, and change management.
Is comfortable using tools such as ServiceNow, Jira, Azure DevOps, or equivalent platforms, as well as monitoring and observability tools.
Stands out through analytical thinking, prioritization skills, influential leadership, and strong communication abilities.
Has an advanced level of French proficiency and an intermediate level of English proficiency, as the role requires communicating with unilingual English-speaking vendors and external partners across Canada through emails and phone calls, representing approximately 15% of working time.

Responsibilities

Monitor the day-to-day health of applications and services under the responsibility of the ModernOPS team.
Analyze production incidents, contribute to their resolution, and document root causes, impacts, and workarounds.
Participate in proactive monitoring, service surveillance, and quality improvement activities.
Collaborate in change planning and execution, production releases, and post-implementation follow-ups.
Identify automation and optimization opportunities while producing operational metrics and dashboards.
Contribute to the documentation of procedures, guides, and processes, as well as the evolution of ITSM and ITIL practices.
Act as a liaison between delivery and operations teams, particularly during hypercare activities and transitions into production support.