IT Analyst - Workflow Excellence Analyst

Duke Careers • Durham, NC

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About The Position

Duke Health is establishing a Digital Enablement Team to provide a durable throughline from rapid innovation to value measurement, readiness assessment, scale decision, and transition to long-term ownership. The Workflow Excellence Lead serves as an embedded performance-excellence function, applying the Duke Quality System (DQS) and related improvement methodologies to assess current-state operational and clinical workflows and design future-state workflows enabled by advanced digital tools. This role grounds recommendations in measurable quality, safety, experience, and efficiency outcomes.

Requirements

• Demonstrate strong analytical and facilitation skills across clinical and operational settings.
• Ability to translate frontline workflow realities into standard work and measurable outcomes.
• Clear, concise communication with the ability to align diverse stakeholders.
• Work requires analytical and communications skills generally acquired through completion of a bachelor's degree program. If no bachelor's degree, four years of equivalent experience required.
• Related experience in clinical or operational process improvement within a health-system setting, including exposure to Agile / sprint-based delivery teams.

Nice To Haves

• Experience partnering on digital or AI-enabled workflow change preferred.
• Working knowledge of Agile and Scrum, with experience contributing within sprint-based delivery teams — partnering with product owners and developers across iterative cycles to refine and validate workflows.
• Proficiency in process-improvement methods (DQS, Lean Six Sigma) and workflow-mapping tools.
• Strong root-cause and analytical skills that separate process problems from technology problems.
• Facilitation skills with clinical and operational frontline teams.
• Ability to define, baseline, and measure quality, safety, experience, and efficiency outcomes.
• Formal process improvement training (DQS, Lean Six Sigma) preferred.

Responsibilities

• Partnering with Strike Teams and operational/clinical leaders, the analyst conducts baseline assessment, identifies root causes, designs standard work, tests improvements, and evaluates post-pilot results to inform readiness and scale decisions.
• Workflow analysis and redesign using DQS and performance improvement methods.
• Root-cause analysis to distinguish process problems from technology problems.
• Future-state design for standard work, adoption, and measurable outcomes.
• Facilitation with operational leaders and frontline teams to validate changes in practice.
• Outcome measurements tied to quality, safety, experience, and efficiency.
• Perform other related duties incidental to the work described herein.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level