IT Analyst I (Onsite)
Kindred Healthcare•Andalusia, AL
•Onsite
About The Position
The IT Analyst I supports day-to-day information technology operations at Andalusia Health, an 88-bed, Joint Commission–accredited hospital in Andalusia, Alabama. The role coordinates helpdesk activities, user access management, software and hardware support, and on-site vendor relations. It helps ensure timely and effective IT support, system reliability, user satisfaction, and compliance with corporate and regulatory standards.
Requirements
- High school diploma or equivalent, including education equivalent to completion of secondary school, or demonstrated ability to perform the essential functions of the role.
- Familiarity with Windows OS, Microsoft Office, basic networking, and remote support tools.
- Knowledge of IT asset tracking and user account management practices.
- Excellent communication and customer service skills.
- Ability to organize, prioritize, and troubleshoot multiple technical issues.
Nice To Haves
- Associate’s degree in Information Technology, Computer Science, or a related field.
- CompTIA A+ Certification, Microsoft certification, or similar certification upon hire.
- Two or more years of experience in an IT support or helpdesk role.
- Prior experience in a healthcare or hospital setting.
- Working knowledge of HIPAA, cybersecurity, and healthcare IT best practices.
Responsibilities
- Serve as the primary onsite contact for IT-related issues and escalate unresolved problems as needed.
- Coordinate and track helpdesk tickets, ensuring timely communication and follow-up with end users.
- Assist with setup, configuration, and deployment of desktop computers, printers, mobile devices, and peripheral equipment.
- Support user access requests and terminations, ensuring proper documentation and compliance.
- Maintain an up-to-date inventory of IT assets and software licenses.
- Coordinate onsite IT vendor visits and manage service and maintenance scheduling.
- Participate in facility orientation for new employees regarding IT policies and system usage.
- Assist with IT systems testing, application updates, downtime planning, and data recovery processes.
- Communicate IT policies and procedures clearly to end users and promote safe computing practices.
- Support training initiatives and contribute to IT documentation and knowledgebase updates.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
