IT Administrator

M&K Truck Centers • Muncie, IN

15d • Hybrid

About The Position

As an IT Administrator, you would be primarily responsible for assisting users with requests via phone, email, and chat, and on occasion in person. Some travel to remote locations will be required.

Requirements

• Technical knowledge of Win7, Win10, MS Office, and Windows applications in a networked environment.
• Ability to configure, image, and set up PCs for new or existing users as needed.
• Lifting up to 50 lbs.

Nice To Haves

• Knowledge of creating accounts in Active Directory & Exchange.
• Experience with VMWare, Shoretel, Windows Server 2012-2016.

Responsibilities

• Log all requests in the IT Service desk ticketing system.
• Place orders for IT supplies as needed for end users.
• Resolve end user issues either by walking them through the steps or remoting into their desktop.
• Escalate tickets to the on-call field technician for each site if needed.
• Responsible for creating new accounts in Active Directory, Exchange, and other software as needed and passing that information on to the appropriate individuals.
• Continually monitor SLAs and run reports as needed on open tickets.
• Identify and suggest possible improvements on procedures.
• Take on assignments and provide an updated status at regular conference calls.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed