Bilingual IT Administrator - 3 sites

Hood Packaging Corporation•Montreal, QC

4d•Hybrid

About The Position

The IT Administrator incumbent is responsible for providing daily technical support to end users, resolving desktop and hardware issues, assisting with basic network connectivity problems, and supporting local IT operations in Montreal, Sherbrooke and Cornwall under the guidance of the Regional IT Manager/Corporate IT. This position will serve as backup IT support for the Central region.

Requirements

Be fully bilingual both in French and English
Provide daily technical support to end users
Resolve desktop and hardware issues
Assist with basic network connectivity problems
Support local IT operations in Montreal, Sherbrooke and Cornwall
Serve as backup IT support for the Central region
Support and maintain local and wireless network infrastructure (switches, routers, scan guns, wireless access points)
Assist with installations, upgrades, and maintenance of software, hardware, and network systems
Monitor and support manufacturing-critical systems including ERP systems (production software), workstations, printers, and other devices
Enforce IT security standards including antivirus, patch management, and data protection policies
Document IT procedures, inventory, and issue resolutions
Maintain asset records
Ensure local compliance with global IT policies and procedures
Provide support for labeling and production environment devices such as printers, computers, scan guns, wireless devices
Provide support for Microsoft operating systems
Support Microsoft Office 365 clients/end users using Microsoft tools and services (examples: Outlook, Teams, OneDrive, SharePoint)
Assist in assuring HACCP, GMP’s Work Instructions, and Safe Quality Food System requirements (SQF) are in compliance
Ability to recognize and escalate issues as needed to appropriate IT teams
Order and deploy hardware replacements and upgrades
Maintain VoIP- and digital-based phone systems
Have or acquire the ability to terminate and test Ethernet cables CAT5e/CAT6a
Research and learn about new software in the market that relates to the organization’s functions
Maintains historical records by documenting hardware and software changes and revisions
Maintains client confidence and protects operations by keeping information confidential
Updates job knowledge by participating in educational opportunities and IT-related conferences
Maintains an in-house spare IT equipment, and IT supplies
Works with management team and other departments in aspects of safety, food safety and SQF
Knowledge of item management/construction in QAD
Manage equipment access for the various processes

Nice To Haves

Remote support for off-site users
Escalate to the appropriate team as necessary
Coordinate with the Regional IT Manager on infrastructure projects, system upgrades, and compliance initiatives
Participate in site projects as needed
Notify appropriate team members when variances are found (example: report trip hazards when found)
Provide regular updates to the IT team and leadership
Other duties as assigned

Responsibilities

Be fully bilingual both in French and English
Serve as the primary IT support contact for all on-site users, addressing and resolving desktop, network, wireless, and various hardware issues promptly. Will be required to remotely support off-site users, including being responsible for multiple sites.
Support and maintain local and wireless network infrastructure (switches, routers, scan guns, wireless access points), and escalate to the appropriate team as necessary.
Assist with installations, upgrades, and maintenance of software, hardware, and network systems
Monitor and support manufacturing-critical systems including ERP systems (production software), workstations, printers, and other devices as needed.
Enforce IT security standards including antivirus, patch management, and data protection policies.
Coordinate with the Regional IT Manager on infrastructure projects, system upgrades, and compliance initiatives, resolving projects successfully, and working in a team environment, especially on cross-site projects and initiatives.
Document IT procedures, inventory, and issue resolutions in line with company standards.
Maintain asset records and provide regular updates to the IT team and leadership.
Ensure local compliance with global IT policies and procedures.
Provide support for labeling and production environment devices such as printers, computers, scan guns, wireless devices.
Provide support for Microsoft operating systems.
Support Microsoft Office 365 clients/end users using Microsoft tools and services (examples: Outlook, Teams, OneDrive, SharePoint)
Assist in assuring HACCP, GMP’s Work Instructions, and Safe Quality Food System requirements (SQF) are in compliance and notify appropriate team members when variances are found (example: report trip hazards when found)
Participate in site projects as needed and ensure resolution to projects successfully
Ability to recognize and escalate issues as needed to appropriate IT teams
Order and deploy hardware replacements and upgrades as needed.
Maintain VoIP- and digital-based phone systems.
Have or acquire the ability to terminate and test Ethernet cables CAT5e/CAT6a.
Research and learn about new software in the market that relates to the organization’s functions
Maintains historical records by documenting hardware and software changes and revisions.
Maintains client confidence and protects operations by keeping information confidential.
Updates job knowledge by participating in educational opportunities and IT-related conferences.
Maintains an in-house spare IT equipment, and IT supplies.
Works with management team and other departments in aspects of safety, food safety and SQF.
Knowledge of item management/construction in QAD
Manage equipment access for the various processes
Other duties as assigned