IT Administrator Full Time On-Site

ROLAND PARK PLACE•Baltimore, MD

3h•$78,000 - $85,000•Onsite

About The Position

The IT Administrator is responsible for the administration, support, maintenance, and security of the organization's technology infrastructure and systems. This role provides technical leadership for day-to-day systems operations, including servers, network infrastructure, Microsoft 365 services, virtualization platforms, cybersecurity tools, backup systems, clinical systems, and end-user support.

Requirements

Associate's or Bachelor's Degree in Information Technology, Information Systems, Computer Science, or related field; equivalent experience may be considered.
8+ years of progressively responsible systems administration or infrastructure support experience.
Ability to uphold our core values and follow policies and procedures.
Must be able to take initiative to always find a way to say yes to both our residents and staff.
Able to work a flexible schedule, have reliable transportation, and be on time for scheduled shifts.
Most importantly, have a positive attitude and be able to smile at all times (even under a mask).
Strong troubleshooting, analytical, organizational, and problem-solving skills.
Experience supporting Microsoft 365, Windows Server, Active Directory, networking, and virtualization technologies.
Ability to communicate technical information effectively to both technical and non-technical users.
Strong customer service orientation and ability to work effectively with residents, staff, and vendors.
Availability for occasional evening, weekend, and on-call support as operationally necessary.

Nice To Haves

Healthcare, senior living, or other regulated industry experience preferred.

Responsibilities

Administer and support Windows Server environments, Active Directory, Entra ID, Microsoft 365, virtualization platforms, storage systems, and related infrastructure technologies.
Maintain and support network infrastructure including switches, wireless systems, firewalls, VPN connectivity, and internet services.
Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and user identity management.
Monitor system performance, availability, backups, storage utilization, and infrastructure health.
Perform system updates, patch management, upgrades, and routine maintenance activities.
Assist with disaster recovery planning, backup verification, and business continuity initiatives.
Support cybersecurity and compliance initiatives, including HIPAA, annual risk assessments, remediation tasks, and organizational security standards.
Participate in incident response, troubleshooting, and remediation activities related to security or operational events.
Install, configure, troubleshoot, and maintain desktops, laptops, printers, mobile devices, and related equipment.
Support audio/visual systems, telecommunications systems, and other operational technology platforms as assigned.
Coordinate with vendors and service providers for issue resolution, maintenance, and project support.
Participate in after-hours support, maintenance windows, emergency response, and on-call coverage as required.
Provide compassionate, patient, and professional technology support to residents and staff.
Assist residents with technology-related questions, connectivity issues, communication platforms, and personal device support as appropriate.

Benefits

medical/dental/vision insurance (single or family coverage, effective 1st of the month following 60-days of employment)
company-paid life insurance/short-term disability/long-term disability
legal plan
identity theft protection
pet insurance
group critical illness insurance
hospital indemnity insurance
paid sick/vacation/9 paid holidays(including your birthday)
403(b) retirement with 4% company match
free meals
free area attraction tickets
tuition reimbursement
employee hardship fund
employee assistance program
free on-site parking
discounted MTA passes
free education/training classes
Now offering PayActiv (daily pay option)