IT Administrator

TrueComp

2d • Remote

About The Position

The IT Administrator is responsible for maintaining TrueComp's internal systems, including user identities, access management, device management, and overall security posture. This role is crucial in a 30-person company that serves public agencies, requiring adherence to high security standards. The IT Administrator will also support the company's AWS environment alongside the Chief Operations Officer (COO), focusing on operational tasks rather than architecture. This is an internal IT role, distinct from customer-facing product support, and reports directly to the COO.

Requirements

• 4+ years in IT administration or systems administration, with experience owning an environment rather than solely handling tickets.
• Hands-on administration of Microsoft 365 and Entra ID, including SSO, MFA, and conditional access.
• Working knowledge of AWS (IAM, EC2, S3, CloudWatch, cost management) sufficient to operate confidently in a production account without causing issues.
• Endpoint management experience across a distributed, remote workforce.
• Experience supporting security and compliance efforts such as SOC 2, security questionnaires, or access reviews.
• Strong documentation habits.
• The judgment to work independently in a small company environment and the discipline to escalate appropriately.
• Clear communication skills with non-technical individuals.

Nice To Haves

• Salesforce administration experience.
• Scripting or automation skills (PowerShell, Python).
• Zendesk or Jira administration experience.
• Prior experience at a company with under 100 employees.
• Public sector or GovTech exposure.

Responsibilities

• Manage user provisioning and deprovisioning across all systems with same-day turnaround for departures.
• Administer Microsoft 365, Entra ID, and single sign-on, including MFA enforcement and conditional access policies.
• Conduct periodic access reviews across the application stack and document findings.
• Maintain accurate records of user access, including administrative and privileged accounts.
• Execute access changes based on COO approval, with the COO retaining approval for privileged and administrative access.
• Administer the SaaS stack, including Microsoft 365, Salesforce, Salesloft, HubSpot, Zendesk, and Jira.
• Support the AWS environment alongside the COO, focusing on account and IAM hygiene, monitoring, alerting, cost visibility, and routine operational tasks.
• Manage DNS, domains, and certificates.
• Own backup, recovery, and business continuity for internal systems, including testing restores.
• Procure, configure, deploy, and track laptops and mobile devices for a fully remote team.
• Manage endpoint management and patching to ensure the fleet stays current.
• Handle day-to-day internal support requests with a reliable response standard.
• Manage IT onboarding and offboarding to ensure new hires are productive on day one and departures are handled promptly.
• Oversee the recovery, wiping, and documentation of device disposal when employees leave.
• Support the security and compliance program, including evidence collection, control documentation, and policy upkeep.
• Collaborate with the COO on customer and prospect security questionnaires, ensuring accuracy of technical answers.
• Govern the day-to-day use of AI tools, maintaining approved lists, enforcing data handling rules, and preventing customer data exposure.
• Maintain evidence for cyber insurance attestations, including MFA coverage, endpoint protection, and tested backup restores.
• Track security awareness training completion and phishing simulation results.
• Monitor security alerts, respond to manageable issues, and escalate potential incidents immediately.
• Serve as the escalation point for critical outages outside business hours, including Microsoft 365 and AWS availability.
• Maintain an inventory of all software tools, user assignments, and renewal dates.
• Identify and flag unused licenses, duplicate tools, and upcoming renewals.
• Support vendor evaluations and implementations for new or replacement systems.
• Review the security posture of new tools, especially those handling customer data.
• Own the IT budget, forecasting renewals, managing spend, and reporting material changes to the COO.
• Document internal systems, configurations, and procedures to prevent single points of failure.
• Build and maintain internal IT runbooks and a self-service knowledge base.
• Identify manual tasks suitable for automation and implement automation solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed