IT Administrator

Strategic Mission Critical • Dallas, TX

5d • $60,000 - $90,000 • Hybrid

About The Position

Engineering data centers with precision and expertise. At Strategic Mission Critical, we are more than just engineers; we are experts focusing solely on mission critical facilities. Our seasoned leadership team brings together decades of experience, equipping data center providers worldwide with robust, reliable solutions that keep pace with the evolving digital landscape. As demand for high-performance infrastructure accelerates - fueled by AI and the expanding digital landscape - SMC continues to lead through technical rigor and operational excellence. We’re seeking leaders who think beyond projects to improve the way we deliver them: individuals who elevate people, process, and performance across the firm. SMC is actively looking for an IT Administrator to assist our growing IT department as it supports a nationwide workforce of technical professionals. The IT Administrator provides Level 2 and Level 3 technical support across a Microsoft-centric environment, resolving a wide range of service requests while delivering excellent customer service. This role requires a proactive, self-motivated individual who demonstrates well-rounded technical expertise, particularly within the Microsoft ecosystem. The ideal candidate is comfortable operating as part of a larger IT team and interfacing directly with colleagues from other departments to address their support needs, onboarding, and troubleshooting. This role provides support for a hybrid workforce, assisting both in-office employees and remote team members across the United States.

Requirements

• Hands-on experience supporting users in a Microsoft 365 cloud environment is required.
• In-depth knowledge of Microsoft-based environments such as Entra ID, M365, Exchange Online, SharePoint, Intune, and Microsoft Teams.
• Experience with incident and request management processes.
• Advanced troubleshooting, analytical, and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently, manage time effectively, and stay organized.
• Self-motivated learner with the ability to continuously build technical knowledge.
• Ability to follow procedures while also thinking critically and adapting as needed.
• Team-oriented mindset with willingness to collaborate, share knowledge, and assist colleagues.
• Networking
• Systems Administration
• Cybersecurity
• PowerShell / scripting experience

Nice To Haves

• Familiarity with Egnyte or other cloud-based file services is a plus.
• Familiarity with AI-powered productivity and support tools, including generative AI platforms.

Responsibilities

• Provide L2 and L3 technical support for systems, applications, and user issues.
• Respond to and resolve service requests across multiple business areas with urgency and consistency.
• Troubleshoot and resolve issues independently using established documentation and best practices.
• Provide escalated technical support, diagnose and resolve hardware/software problems, and escalate issues to senior engineers or vendors when necessary.
• Coordinate handoff of issues to and from our managed service provider as appropriate.
• Assist in the implementation and operational support of OS patching and 3rd party software packaging and deployment.
• Perform advanced troubleshooting and support for endpoint hardware.
• Support IT technicians in the setup of laptops and IT accessories (docking stations, monitors, peripherals, etc.).
• Ensure devices are properly configured within the Microsoft environment (M365, Intune, etc.).
• Contribute to and improve knowledge base articles and technical documentation.
• Communicate technical information clearly to both technical and non-technical users.
• Participate in projects, system improvements, and operational initiatives.
• Meet assigned deadlines and provide occasional after-hours support for scheduled deployments, office openings, system maintenance, or urgent operational needs.
• Have the ability to travel to other SMC offices as required (less than 5% travel).
• Maintain excellent organizational skills, with the ability to manage multiple tasks simultaneously.

Benefits

• 36-hour standard work week
• Hybrid working arrangement
• 13 paid holidays
• 100% coverage of employee medical, dental, and vision insurance premiums for our full-time employees
• Reimbursement of approved professional certifications and continuing education costs
• Spouse and dependent insurance premiums are subsidized by SMC
• Employer-sponsored life and long-term disability insurance
• Participation in our 401(k) plan, with annual safe harbor contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree