IT Administrator

Employee Navigator•Bethesda, MD

10d•$65,000 - $100,000•Onsite

About The Position

Employee Navigator is seeking a sharp IT Administrator with a strong IT troubleshooting and systems administration background to support its growing organization and help strengthen its IT practices. The IT Administrator will be responsible for Microsoft 365 and Azure administration, Windows and macOS device management through Intune, ticketing system support, and hardware logistics. The ideal candidate will be a critical thinker who consistently seeks to improve processes and their own knowledge, strives for high-quality work, genuinely wants to help others, and is looking for a long-term place to grow their career. This is an onsite role working out of the Bethesda and Frederick, MD offices.

Requirements

3-5 years of experience in IT administration, systems support, or a similar technical role
Experience working in an ITSM tool or ticketing system
Hands-on experience with Microsoft 365 and Azure AD administration, including identity and access management
Experience managing devices using Intune, Apple Business Manager, or similar MDM platforms (macOS and Windows)
Experience troubleshooting macOS and Windows hardware, conferencing tools, and peripherals
Strong customer service and communication skills, including the ability to confidently support executives
Working understanding of RBAC, IAM, MFA, and modern identity and access security principles
Familiarity with common networking protocols such as HTTPS, SMTP, SFTP, and RDP
Fundamental understanding of IT security principles, risk vectors, and common vulnerabilities
Ability to prioritize and work independently while also collaborating effectively within a team
Genuine eagerness to learn new technologies and adapt processes accordingly

Responsibilities

Take ownership of day-to-day IT operations, systems administration, and technical projects for the Bethesda and Frederick offices
Serve as a point of contact for on-site and remote technical issues, providing troubleshooting and support through our ticketing system, and escalating complex issues as needed
Manage device provisioning, deployment, and compliance for macOS and Windows using Intune and Apple Business Manager
Administer Microsoft 365, Azure, and Exchange, including user identity, access provisioning, licensing, and basic security configuration
Support onboarding and offboarding workflows, including account creation, access provisioning, and device setup
Maintain and improve hardware inventory, procurement processes, and device lifecycle management
Create, update, and maintain IT documentation, procedures, and technical standards
Research new tools, technologies, and best practices, and propose improvements to enhance security, reliability, and efficiency
Support office infrastructure such as networking, cabling, Wi-Fi troubleshooting, and AV systems
Assist with configuration and maintenance of switches, firewalls, and other network appliances as needed
Collaborate with Security, Engineering, HR, and other teams on cross-functional initiatives