IT Administrative Assistant
About The Position
The IT Administrative Assistant provides essential support to ensure the smooth operation of daily activities for the ERP Team. The primary responsibility is assisting the ERP team with end-user technical support, documentation and reporting. This position will be the user liaison and first contact for most ERP issues. They will efficiently manage the helpdesk support tickets through prioritization and organization. · Initial point-of-contact for the ERP team and provide basic support for all internal users · Prioritize tickets and execute activities independently · Assist ERP Analysts with saved searches, reporting and tasks · Learn and maintain up-to-date knowledge of basic NetSuite functionality and integrations · Remain current with basic NetSuite capabilities and features · Assist with maintaining the integrity of the sandbox environment via testing and cleanup · Other duties as assigned
Requirements
- 0-2 years NetSuite experience with high school diploma or equivalent
- Strong organizational skills and attention to detail
- Proven analytical thinker and problem solver
- Willingness to dig into complex issues and commit to continually educating oneself
- Excellent written and verbal communication skills
- Demonstrate proficiency in Microsoft Office
- Strong ability to multitask and handle multiple projects
- Ability to work well with various departments
- Works in an office and production environment
Responsibilities
- Assist ERP team with end-user technical support
- Assist with documentation and reporting
- User liaison and first point of contact for ERP issues
- Manage helpdesk support tickets through prioritization and organization
- Initial point-of-contact for the ERP team and provide basic support for all internal users
- Prioritize tickets and execute activities independently
- Assist ERP Analysts with saved searches, reporting and tasks
- Learn and maintain up-to-date knowledge of basic NetSuite functionality and integrations
- Remain current with basic NetSuite capabilities and features
- Assist with maintaining the integrity of the sandbox environment via testing and cleanup
- Other duties as assigned
Benefits
- Medical Insurance (traditional and HDHP)
- Dental Insurance
- Vision Insurance
- Company Paid Life Insurance
- Employee, Spouse and Children Long Term Disability
- Health Savings Account
- 401k + Employer Match
- Profit Sharing
- Competitive Pay
- Paid Vacation
- Paid Holidays
- Paid Volunteer Time
- Remote Work Days (20 days per year)
- Sick Time
- Tuition Reimbursement
- On-site Wellness Center
- Great, casual work environment where our employees play a large part in the development and growth of our company.
- We are forward thinking, innovative and provide cutting edge technology.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
