IT Administrative Support Specialist

Frederiksted Health Care Inc

About The Position

In this fast-paced environment, the IT Administrative Support Specialist primarily assists with the day-to-day administrative duties of the IT group. The position is responsible for all aspects IT administrative support throughout the organization to include: assisting in the creation, deactivation and management of domain/user accounts, overseeing IT helpdesk tickets, inventory management of all IT equipment and supplies, website maintenance, desk-side support, training of personnel on applicable computer and communication systems, compliance reporting and other related tasks as needed. The individual must possess strong administrative skills and good working knowledge and understanding of IT administration, outstanding customer service skills, and good interpersonal/organizational skills. The individual should be self-motivated with good independent judgement and decision making skills.

Requirements

Graduation from high school or GED certificate
At least 5 years of strong administrative experience
Knowledge of computer and relevant software applications
Knowledge of general administrative and clerical procedures
Fast-learner who must be computer literate and be capable of learning software used to manage electronic health records
Must have strong multi-tasking skills, customer service experience, basic math skills and analytical troubleshooting skills are important
Interpersonal skills and communication, both verbal and written are critical

Nice To Haves

Certified training in IT data management, systems, telephony, or networking is a plus
Bilingual, a plus. (Spanish).

Responsibilities

Provide administrative support to the IT Department.
Assist with employee Account Creation and deactivation.
Maintain PBX system.
Prepare, track and maintain all purchase orders by vendor.
Maintain inventory of software licenses and compliance with employee count.
Track and maintain all software and hardware support contracts, certificates and other related information.
Prepare, distribute, and maintain IT compliance reports as required.
Handle trouble calls and work closely with end users, vendors, telecommunications carriers, and management team to resolve a variety of issues.
Track and update and ensure resolution of problems in trouble-ticketing system.
Provide quality documentation and deliver presentations about network issues, updates, troubleshooting techniques etc.
Manage independently or in conjunction with team members to complete ongoing projects and tasks.
Train end users on systems and applications.
First level troubleshooting of computer/network systems malfunctions and coordinate all repairs with applicable technicians.
Assist employees with computer-related issues including operating instructions and problem identification and resolution.
Lead IT inventory management including workstation/laptop/tablets/toners and more at each location.
Update and maintain FHC’s website.
Other duties as required.