IT Account Manager

Ryder Supply Chain Solutions

18h • $90,000 - $100,000

About The Position

The Technology Account Lead will provide account and application support to various Automotive, Aerospace, and Industrial accounts. Application support includes both transportation management and distribution management technologies. In addition, this position will provide application and possible system operations support for various high-visibility accounts.

Requirements

• Well rounded knowledge of automotive industry to facilitate requirements discussion and troubleshooting efforts between business owner, Ryder customer, and IT development teams; including facilitating discussions around supply chain process implementations and/or improvements for integrated solutions
• Strong documentation skills as it relates to business requirements and scope definition
• Ability to manage a budget through quotation, approval, and execution, including a solid understanding of SOP98 and the account principles relating to capitalization
• Working knowledge of project management methodology including the ability to build a project plan using Microsoft technologies, manage project objectives to ensure on-time delivery, and negotiate resource allocation and priorities
• Candidate must possess strong client facing skills and understand the mechanisms for building strong, long-lasting internal and external customer relationships, including the ability to generate results through influence
• Ability to manage multiple projects and/or change requests concurrently (preferred)
• Bachelor's degree required in IT management, supply chain management, computer science, engineering, accounting, or finance or a high school diploma with equivalent experience in any of the disciplines listed herein
• Five (5) years or more in account management or related experience required
• Two (2) years or more automotive industry required
• Two (2) years or more logistics or supply chain preferred

Responsibilities

• Provide IT account management support to various Automotive, Aerospace, and Industrial accounts.
• Account management includes; but is not limited to, single point of contact for account to liaise with IT, financial reporting, forecasting, status reporting, change request administration, requirements gathering and definition, and managing a matrix environment so that the right group of people are engaged at the right time. In this capacity, candidate acts as the voice of the customer
• Provide 24 x 7 on-call support for Severity 1 issues, per duty roster (generally 1 week every 2 months) with a root-cause/corrective action mindset.
• Respond to Severity 1 escalations 24 x7 x 365
• Provide IT Project Management (scope, schedule, and budget management) for medium and large complex business startups, managing these projects across multiple IT teams
• Performs other duties as assigned

Benefits

• Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level