IT Solutions Account Engineer

LMT Technology Solutions • City of Rochester, NY

19h

About The Position

At LMT Technology Solutions (www.LMTtech.com), we Lead, Manage, and Transform businesses through tailored IT solutions that align with their unique needs. As a trusted Managed Service Provider (MSP), we specialize in delivering cutting-edge technology services, including IT infrastructure management, professional services, cybersecurity, cloud solutions, and strategic consulting. Our mission is to empower our clients to thrive by ensuring their technology operates seamlessly and securely, helping them achieve their business goals with confidence.

The cornerstone to LMT's success is our employees. We cultivate a culture of encouragement and growth through professional development, collaboration, and innovation for our LMT Team. Through generous contributions to healthcare benefits, 401(k) matching, opportunities for advancement, a fully stocked fridge with snacks and sodas, and the occasional office dog visit, we strive to make our employees feel valued and appreciated.

Position Overview:

If you are a dedicated IT professional who thrives in a fast-paced environment and enjoys working closely with clients to deliver exceptional IT services, we would love to hear from you! As an Account Engineer, you will be part of a team that provides onsite and remote support while under the guidance and assistance of a Senior Engineering Team. As the team member with the most hands-on knowledge of your assigned clients’ IT systems and network infrastructure, you will work closely with your clients to provide technical support, expert guidance, and regularly scheduled maintenance. This position requires a high level of technical expertise, excellent collaboration and teamwork skills, a passion for learning, and a desire to provide exceptional customer service.

Perks:
LMT provides a very competitive compensation package which includes a competitive base salary, an quarterly bonus program, long-term incentives and a Comprehensive Employee Benefits Package.
PTO: 18 days of PTO in a year
LMT contributes $900 a month to your Benefits Package
Quarterly bonus potential
LMT offers a company matched 401k plan, up to 4%, after 6 months of active employment
Company paid professional development opportunities for professional certifications and soft skills training
Opportunities for community involvement
Day to Day Duties of the Account Engineer:
The Account Engineer will have the opportunity to work with diverse technologies and solve complex IT challenges for LMT clients.

Requirements

• Minimum 3 years of experience supporting servers, workstations, printers and network switches
• Experience servicing and troubleshooting: Microsoft Windows Server, Exchange Server, DNS, DHCP Server, SQL Server, and AD 365 user, mailbox, and SharePoint accounts Microsoft Hyper-V or ESXi hypervisors Microsoft Windows 10, 11 Microsoft Office Suite
• Experience troubleshooting enterprise systems
• Ability to diagnose and prioritize client issues and properly manage client expectations
• Demonstrated problem-solving skills and critical thinking ability
• Strong documentation habits and process-driven mindset

Nice To Haves

• Knowledge of VMWare and/or Hyper-V a plus
• Certifications: A+, MCP, MCSE, CCNA, and other related certifications a plus
• Knowledge of ConnectWise a plus
• Experience with enterprise backup solutions
• Experience with SonicWall
• Experience managing Microsoft Azure Cloud Computing Services

Responsibilities

• Collaborate with the team to develop and implement IT solutions tailored to meet client needs
• Provide on-site and remote technical support to clients, including troubleshooting hardware, software, and network-related issues
• Conduct proactive system monitoring and preventive maintenance tasks
• Document all activities, configurations, and resolutions accurately and comprehensively
• Respond to ticket escalations for your assigned Clients
• Regularly communicate with clients on the status and resolution of issues
• When necessary, act as the liaison to client vendors for printers, accounting packages, wiring projects, etc.
• Upon completion of tasks or tickets, update LMT's PSA platform with detailed documentation and accurate time entries
• Ensure accurate documentation for your assigned clients by regularly reviewing and updating documentation
• Timely response to client tickets to meet Service Level Agreements (SLAs)
• Daily review of caseloads for your assigned clients
• Stay up-to-date with the latest technologies and industry trends to provide innovative IT solutions
• Perform after-hour on-call duties on a rotating basis

Benefits

• LMT provides a very competitive compensation package which includes a competitive base salary, an quarterly bonus program, long-term incentives and a Comprehensive Employee Benefits Package.
• PTO: 18 days of PTO in a year
• LMT contributes $900 a month to your Benefits Package
• Quarterly bonus potential
• LMT offers a company matched 401k plan, up to 4%, after 6 months of active employment
• Company paid professional development opportunities for professional certifications and soft skills training
• Opportunities for community involvement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed