IT Solutions Implementation Engineer

Werfen • Field, NM

3h

About The Position

This position is responsible for the successful implementation of advanced Werfen digital solution(s) for new and existing Werfen customers in collaboration with the Applications implementation team. This includes but is not limited to completion of all required post sale technical implementation activities, ensuring the product application/solution functions to specifications. Ensures customer satisfaction during installation, validation, integration and go-live processes.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or Engineering required or Health Care related degree with relevant experience in lieu of an IT related degree will be considered.
• Minimum 3 years experience with Healthcare IT required: Server installation, Interface Engines, IT Security for healthcare environments, Connectivity, Databases or ADT/POCT Devices required.
• 3 years equivalent Werfen product experience in lieu of software engineer experience acceptable
• Comfortable communicating with and influencing customers, internal teams, and senior leadership
• Ability to gather, analyze and articulate high-level business capabilities and requirements
• Ability to work in a regulated environment
• Demonstrated ability to solve complex technical challenges
• Adaptability; ability to manage workload and competing priorities
• Advanced knowledge of clinical/healthcare IT environments to include healthcare interface protocols, user authentication protocols and internal health care network considerations
• Advanced knowledge of cybersecurity to include state of the art solutions to encrypt and secure data both in transfer and at rest, keeps current within industry trends and mitigation
• Advanced level knowledge of Werfen IT Solutions portfolio applications to determine functionality meets customer needs
• Language: Fluency in English required
• Up to 15% travel.

Nice To Haves

• Project management experience desirable

Responsibilities

• Collaborations with IT Solutions Architects, and/or stakeholders to implement customers’ functional and business requirements to ensure specifications are converted into flexible, scalable, and maintainable digital solutions and designs are in compliance with all regulatory policies, procedures and records.
• Independently performs routine installation of digital solutions in agreed upon environment per established guidelines. This includes updates, PMs and product enhancements.
• Coordinates activities to ensure project progresses on schedule while meeting all other specified project performance parameters related to software implementation.
• Independently performs troubleshooting during the implementation to ensure digital solutions are fully functional and utilized as planned.
• Understands gaps, proposes mitigation plans, and escalates as required to ensure complete customer satisfaction.
• Provides advanced technical support and services via telephone, email, chat to external and internal customers. Infrequent on-premise client visits may be required.
• Responsible for high quality technical documentation regarding customer setup and within internal knowledge base systems, and internal team procedures, technical training, etc.
• Assures financial stability and viability of the territory by promoting and selling service agreements, PMs, and other services.
• Participates in covering off-shift hours/weekends/holidays as required.
• Other duties as assigned.

Benefits

• medical, dental, and vision insurance
• 401k plan retirement benefits with an employer match
• paid vacation and sick leave
• participation in a commission plan
• performance-based bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level