ISV Success Manager

Okta•Chicago, WA

2d•Remote

About The Position

Okta is securing AI by building trusted, neutral infrastructure that enables organizations to safely embrace this new era. The ISV Ecosystem team is focused on expanding SaaS integrations across Okta Workforce and Auth0 product areas. This team ensures SaaS ISVs have the knowledge, tools, and incentives to build integrations that extend core product functionality. They are driving the formation and adoption of new identity standards focused on building an interconnected and secure AI ecosystem. The ISV Success Manager will nurture ISV relationships to expand the Okta Integration Network. Balancing internal strategy with external technical guidance, they will support ISVs through their integration journey: from discovery and build support to roadmap influence. They will act as a bridge between integrators and cross-functional stakeholders (Product, Engineering, Product Marketing, Partnerships, etc.) to improve the integrator experience and shape partner programs. Success will directly impact ISV satisfaction, ecosystem growth, and platform adoption across Okta and Auth0. The ideal candidate combines strong communication, analytical, and technical skills to influence ISV roadmaps, identify integration requirements, and assist through technical roadblocks. They must thrive in cross-functional environments and treat ISVs as true customers, solving strategic business and technical challenges to scale the Okta ecosystem. A deep interest in identity and security, and the ability to evangelize Okta’s value to both builders and buyers is essential. As the voice of Okta, they will also represent the company at industry events and drive thought leadership.

Requirements

4+ years of experience in developer support, sales engineering, technical account management, partner engineering, or marketplace development
Strong understanding of identity and security requirements for enterprise SaaS builders
Excellent analytical and communication skills, with the ability to establish credibility and influence both technical and business stakeholders
Ability to evaluate software, identify integration opportunities, and engage effectively with product and engineering leaders
Passion for learning new technologies and sharing knowledge with the ISV community
Adaptability in a dynamic environment with a focus on continuous process improvement

Nice To Haves

Experience nurturing partner or customer relationships in a success-focused role
Proficiency in one or more modern programming languages (e.g., Java, C#, Ruby, Python, JavaScript)
Domain knowledge in identity and access management (e.g., SAML, OIDC/OAuth, SCIM, SSF, privileged access, API security)
Experience in sales engineering, technical marketing, product management, partner engineering, or as a technical evangelist
Bachelor’s degree in Computer Science or a related field

Responsibilities

Establish thought leadership on identity, identity standards, and “enterprise readiness” requirements for SaaS builders, while evangelizing the Okta Integration Network
Build a scalable ISV pipeline by identifying and nurturing new integration opportunities including partnering cross-functionally with Corp Dev, PMM, and field teams to expand our top of funnel
Guide ISVs through their integration journey, from discovery and implementation to delivery and maintenance
Partner with field teams (PAT, SEs, AEs, TAMs) to drive adoption of strategic products and features within the Auth0 ISV customer segment
Synthesize feedback from ISVs, product, and field teams to refine ISV Ecosystem program investments and internal product direction
Establish and continuously improve a repeatable and scalable “learn, build, publish” integration lifecycle, leveraging AI tools where appropriate to expand ecosystem impact